Can I cancel Lightdash through the dashboard without contacting support?

No. Lightdash does not offer a self-serve cancellation button in the dashboard UI. Cancellation must be initiated by contacting the support team via the in-app chat (? icon) or by emailing support@lightdash.com.

Will I get a refund after canceling?

Lightdash does not publicly document a refund policy. Cloud Pro subscriptions are billed monthly at $2,400/month with no stated pro-rata refunds. Contact support@lightdash.com to discuss any refund eligibility based on your contract terms.

What happens to my data after I cancel?

Lightdash's privacy policy states that personal data is retained in accordance with applicable laws, but does not specify a grace period after account closure. Export all dashboards, charts, and data before the cancellation effective date to avoid loss.

Can I reactivate my Lightdash subscription after canceling?

Yes, you can reactivate by contacting Lightdash at support@lightdash.com or through their website. However, previously deleted workspace data may not be recoverable, so export anything important before canceling.

Can I switch to the free Open Source version instead of canceling?

Yes. Lightdash offers a free self-hosted Open Source version. You would need to set up your own infrastructure, migrate your project configurations, and connect your own dbt project. Contact Lightdash support for assistance with migration.

How much notice is required to cancel a Lightdash subscription?

Lightdash does not publicly state a required notice period. For Cloud Pro (monthly billing), it is best practice to request cancellation at least a few business days before your next renewal date to avoid being charged for another month. Enterprise contracts may have specific notice clauses — check your contract.

How to Cancel Lightdash (2026)

Lightdash plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from €0.00/month

Hard

Estimated Time:5 minutes

Cancel Method:Email

Log in to Lightdash Cloud

Sign in to your Lightdash Cloud account at app.lightdash.cloud with your admin credentials. Only organization admins can manage billing and initiate cancellation.

Open the in-app support chat

Click the question mark (?) icon in the left navigation bar to open the in-app help and messaging panel. This connects you directly with the Lightdash support team.

Request subscription cancellation

In the support chat, state that you are the organization admin and want to cancel your Cloud Pro (or Enterprise) subscription. Include your organization/workspace name and the effective date you want cancellation to apply.

Alternatively, email support directly

If the in-app chat is unavailable, send a cancellation request to support@lightdash.com from the email address associated with your admin account. Include your workspace name, plan type, and requested cancellation date.

Confirm cancellation details with the support team

A Lightdash team member will respond to confirm the cancellation, clarify the final billing date, and outline next steps for data export or account closure. Respond promptly to complete the process.

Export your data before the end date

Before your subscription ends, export any dashboards, charts, or underlying data you wish to keep. Lightdash does not guarantee data retention after an account is closed.

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FAQ

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