Can I cancel my LoadNinja subscription directly from the app?

No. Unlike some other SmartBear products, LoadNinja does not have a self-service 'Cancel Plan' button. The Billing tab in Settings only shows your current plan details and directs you to contact SmartBear Support to make any changes.

Will I still have access to LoadNinja after I cancel?

LoadNinja plans are purchased as hour-based bundles (each plan includes 25 hours) that expire after use or after 1 year from the date of purchase. After cancellation, you retain access until your remaining hours or the expiry date are consumed.

Does LoadNinja offer refunds?

LoadNinja's public documentation does not specify a refund policy. Contact SmartBear Support directly at support.smartbear.com/message/?prod=LoadNinja to inquire about a refund on unused hours or a recent charge.

Can I reactivate my LoadNinja subscription after canceling?

Yes. You can purchase a new LoadNinja plan at any time by visiting loadninja.com/pricing/ and selecting a plan, or by contacting the SmartBear sales team.

What happens to my test data if I cancel?

SmartBear's documentation does not specify a data retention period after cancellation. It is recommended to export any test scripts, reports, or configurations you want to keep before your plan expires.

Is there a free tier I can downgrade to instead of canceling?

LoadNinja does not publicly offer a free tier. There is a free trial available for new accounts, but existing paid subscribers cannot downgrade to a free plan — only full cancellation is possible through Support.

How to Cancel LoadNinja (2026)

LoadNinja plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from £0.00/month

Hard

Estimated Time:5 minutes

Cancel Method:Email

Log in to LoadNinja

Go to app.loadninja.com and sign in with your credentials.

Open Account Settings

Click your account name or profile icon in the top-right corner of the dashboard to access the Settings menu.

Navigate to the Billing Tab

Inside Settings, click the 'Billing' tab. Here you can review your current plan, renewal date, and remaining usage hours.

Note your plan details

Take note of your current plan name and renewal date shown on the Billing tab. LoadNinja does not offer a self-service cancellation button — plan changes require contacting the SmartBear Support team.

Submit a cancellation request to Support

Go to support.smartbear.com/message/?prod=LoadNinja and submit a support ticket requesting cancellation of your plan. Include your account email, plan name, and reason for cancellation. Alternatively, call SmartBear support: USA +1 617-684-2600, Europe +353 91 398300, Australia +61 391929960.

Confirm cancellation via email

Wait for SmartBear support to process your request and send a confirmation email. Response times are typically within 1 business day.

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FAQ

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