Can I cancel my Precisely subscription mid-contract?

No. Precisely's Subscription Agreement does not allow mid-term cancellation. You remain liable for all remaining charges for the full contract term even if you stop using the product. Your only option is to submit a non-renewal notice before the term ends to prevent auto-renewal.

Will I receive a refund after cancelling?

Generally no. Precisely does not offer pro-rata refunds for mid-term cancellations. The only refund exceptions are: unused licensed software returned within 30 days of receipt (Data Products are non-refundable once delivered), or if Precisely fails to resolve a critical service issue within 30 days of written notice.

What happens to my data after my Precisely subscription ends?

After termination, Precisely provides a short wind-down period during which you can export your Customer Data and Data Output. After that period, Precisely will securely delete all Customer Personal Data. You are also contractually required to delete all copies of Precisely licensed products from your own systems.

Can I reactivate my Precisely account after cancellation?

Reactivation is not available through a self-service portal. To resume using Precisely after a subscription has ended, you would need to contact the Precisely sales team and negotiate a new contract.

What if I purchased Precisely through AWS Marketplace?

If your subscription was purchased via AWS Marketplace, cancellation is managed through the AWS Marketplace console. Navigate to your subscriptions in the AWS Marketplace portal and unsubscribe from the Precisely product listing directly there.

How to Cancel Precisely (2026)

Precisely plans start from $500.00/month. Follow our 7-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

from £395.00/month

HardYou save £4,740.00/year by cancelling

Estimated Time:15 minutes

Cancel Method:Email

Review your contract end date

Check your Precisely subscription agreement for the exact term end date. Non-renewal notice must be submitted at least 30 days before the end of your current term. Precisely contracts are typically annual (12-month) and auto-renew automatically if no action is taken.

Log in to the Customer Portal

Go to https://customer.precisely.com/s/contactsupport and sign in with your Precisely account credentials. If you do not have portal access yet, self-register at https://rc.precisely.com/customer-self-registration-portal first.

Submit a cancellation/non-renewal case

Once logged in, click 'Contact Support' and open a new case. Select the relevant product and describe your request as a notice of non-renewal or cancellation. As of January 2026, Precisely no longer accepts cancellation requests by email — the portal is the required channel.

Contact your Account Manager directly

In parallel, notify your assigned Precisely account manager or sales representative in writing of your intent not to renew. Enterprise accounts are typically managed through a named rep. This written notice is what legally stops the auto-renewal.

Call Precisely support if needed

If you do not have portal access or cannot reach your account manager, call Precisely support at +1-877-700-8270 (US/Canada) to escalate your non-renewal notice. Note that phone support is being phased out by mid-2026.

Export your data before term ends

After submitting your non-renewal notice, log in to your Precisely Data Integrity Suite or hosted product and export all Customer Data and Data Output you wish to retain. Precisely provides a short wind-down period after termination, after which all customer data is deleted.

Delete licensed software from your systems

Per the Subscription Agreement, upon termination you must immediately cease use of all licensed products and delete all copies from your systems. Retain a copy of your cancellation confirmation for your records.

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FAQ

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