Should I cancel my Telstra service before porting my number to a new carrier?

No — port your number to the new carrier first. The porting process automatically cancels your Telstra service. If you cancel before porting, you will permanently lose your phone number.

Will I get a refund for the remaining days in my billing cycle?

No. Telstra does not provide pro-rata refunds for unused days in a monthly billing cycle when you cancel a postpaid plan.

Are there any cancellation fees?

There are no early termination charges on modern (post-2019) month-to-month plans. However, if you are on a Device Payment Contract (phone repayment plan), the full outstanding device balance is due immediately upon cancellation. Older pre-2019 contracts may carry an Early Termination Charge (ETC) that decreases each month.

How quickly will my service be disconnected?

Postpaid mobile services are typically disconnected within 24–48 hours of a confirmed cancellation request.

Can I reactivate my Telstra service after cancelling?

Yes, you can sign up for a new Telstra plan at any time, but your old phone number cannot be recovered once it has been released (unless you ported it away before cancelling).

How do I confirm my cancellation was processed?

Always ask for or note your cancellation reference number at the end of the process. Check your next bill to ensure no further charges appear. If you were billed after cancellation, contact Telstra on 13 22 00 with your reference number.

How to Cancel Telstra Mobile (2026)

Telstra Mobile plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Medium

Visit Website

Estimated Time:10 minutes

Cancel Method:App

Sign in to My Telstra

Open the My Telstra app on your phone or go to telstra.com.au and sign in with your Telstra ID (email and password).

Go to Services

Tap or click 'Services' in the bottom navigation bar (app) or top menu (browser).

Select your mobile service

Find and tap the specific mobile service (phone number) you want to cancel.

Tap 'View or manage your plan'

On the service detail screen, tap the 'View or manage your plan' button.

Select 'Cancel your service'

Scroll down and tap 'Cancel your service'. You will be asked to select a cancellation reason from a dropdown menu.

Review any retention offer

Telstra may present a retention offer (e.g. '$10–$20/month off for 6 months' or bonus Telstra Plus points). You can accept or decline and continue cancelling.

Confirm cancellation

Follow the on-screen prompts to confirm. If the app redirects you to contact support, call 13 22 00 and say 'Disconnect' at the voice prompt, or use the Live Chat option on the Contact Us page. Note your cancellation reference number.

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