Do I get a refund if I cancel before my subscription ends?

No. Applitools' Terms of Service explicitly state: 'You shall not be entitled to any refund for cancellation prior to the end of the subscription period.' You retain access until the end of your paid period.

When does my access end after cancellation?

According to Applitools' Terms of Service, cancellation takes effect immediately upon processing. However, you should confirm with their support team whether you retain access for the remainder of a paid billing cycle.

Can I reactivate my Applitools account after cancelling?

Yes, you can reactivate by contacting Applitools support at support@applitools.com or signing up again at applitools.com. Contact support to inquire about restoring any previous data.

What happens to my test data and screenshots after cancellation?

Applitools' Terms of Service does not specify a data retention period after cancellation. Contact service@applitools.com before cancelling if you need to export or retrieve your test snapshots and baseline images.

Is there a free plan I can downgrade to instead of fully cancelling?

Yes. Applitools offers a free tier. You can request a downgrade to the free plan instead of full cancellation by contacting support@applitools.com, which lets you keep access to basic features without ongoing charges.

How do I cancel an Applitools Preflight (formerly Testim) subscription?

Applitools Preflight has a separate cancellation process documented at applitools.com/docs/preflight/content/topics/cancelling-account.htm. Email support@applitools.com specifying you want to cancel your Preflight account.

How to Cancel Applitools (2026)

Applitools plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ ₪0.00)

Hard

Estimated Time:5 minutes

Cancel Method:Email

Log in to your Applitools account

Go to applitools.com and sign in to your account using your credentials.

Check Account Settings for self-service option

Navigate to your Account Settings or Admin Account page (top-right profile menu). Look for a 'Subscription' or 'Billing' section. Applitools' Terms of Service states cancellation can be done 'through Your account page', but this option may not be visible for all plan types.

Compose cancellation email to support

If no self-service cancel button is visible, send an email to support@applitools.com with subject 'Account Cancellation Request'. Include your account email address, account/organization name, and reason for cancellation.

Await confirmation from Applitools support

The Applitools support team will process your cancellation request. Per their documentation, cancellation takes effect immediately upon processing. You may receive a feedback request asking what they could have done better.

Confirm cancellation is active

Check for a confirmation email from Applitools confirming your account has been cancelled and no further charges will be applied.

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FAQ

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