How to Cancel StepZen (2026)
StepZen plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.
Updated: April 2026
from ₪0.00/month
Log in to the StepZen dashboard
Go to https://dashboard.ibm.stepzen.com/ and sign in with your StepZen account credentials.
Open Account settings
Click on your account name or profile icon in the top navigation to access Account settings. The account tab shows your account name, endpoint URL, and admin API key.
Look for a Delete or Close Account option
Within Account settings, look for a 'Delete Account' or 'Close Account' button. StepZen's Terms of Use state accounts can be deleted at any time by following instructions on the site, but this button may not be present for all plan types.
Contact support if no self-serve option is available
If no delete/cancel button is visible in the dashboard, email support@stepzen.com or use the contact form at https://dev.stepzen.com/contact-us. Request account closure and, if applicable, subscription cancellation. Include your account email and endpoint URL.
For AWS Marketplace subscribers: cancel via AWS Console
If you subscribed through AWS Marketplace, log in to the AWS Console, navigate to AWS Marketplace > Manage subscriptions, find 'IBM API Connect for GraphQL', and select 'Cancel subscription'. Note: enterprise contracts are explicitly non-cancellable mid-term and non-refundable per AWS Marketplace terms.
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