How much notice do I need to give before my renewal date?

Trellix does not specify an exact notice period publicly, but their EULA and support documentation strongly recommend submitting cancellation or non-renewal requests several weeks before the expiration date to avoid being automatically invoiced for the next renewal term.

Will I still have access to the software after cancellation?

Yes, your Trellix software and licenses remain active until the end of your current paid subscription term. After expiration without renewal, you lose access to product updates, DAT/signature file updates, and technical support. The software itself may continue to run but will be unprotected and out of compliance.

Can I get a refund if I cancel mid-term?

Trellix subscription licenses are generally non-refundable mid-term under their standard EULA and licensing terms. Refunds, if any, are handled on a case-by-case basis and typically require escalation through your sales representative or Authorized Partner. Review your purchase agreement for any specific refund clauses.

What if I purchased through a reseller — do I cancel with them or with Trellix directly?

If you purchased through an Authorized Partner or reseller, you must notify that partner of your non-renewal. They are responsible for communicating it to Trellix. Contact Trellix directly (thrive.trellix.com or +1 877-363-3585) only if you purchased directly from Trellix.

Can I reactivate my subscription after cancellation?

Yes, you can purchase a new subscription or renew at any time, but Trellix does not offer a grace period — if your subscription lapses, you may need to repurchase at current pricing rather than renewing at your previous rate. Contact your sales representative to discuss reactivation options.

What happens to my data and configurations after cancellation?

For on-premise deployments (e.g., ePO), your data and configuration remain on your own infrastructure. For cloud/SaaS products, you should export any data before expiration. Trellix's data retention policies for cloud services vary by product — check your specific product's documentation or contact support for details on data deletion timelines.

How to Cancel Trellix (2026)

Trellix plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 20 minutes — with tips to avoid retention offers.

Updated: April 2026

from ₹0.00/month

Hard

Estimated Time:20 minutes

Cancel Method:Phone

Log in to the Trellix Thrive Portal

Go to thrive.trellix.com and sign in with your Trellix account credentials. This is the primary support and account management portal for all Trellix subscriptions.

Locate your renewal/expiration date

Navigate to your account or license details to find your current subscription's expiration date. You must submit a non-renewal notice well in advance — Trellix's EULA states that failure to provide timely notice of non-renewal is treated as consent to renew and you will be invoiced automatically.

Contact your Trellix sales representative or Authorized Partner

Trellix subscriptions are enterprise contracts sold directly or through Authorized Partners (resellers). You must notify either your assigned Trellix sales rep or the partner you purchased through. If purchased directly, use the 'Contact Us' form at trellix.com/contact-us/ and select a Sales inquiry, or call Trellix Customer Service at +1 (877) 363-3585.

Submit a formal non-renewal / cancellation request

Send written notice of non-renewal referencing your account number, grant number, or order number. Trellix strongly recommends doing this several weeks before your expiration date. If using the Thrive Portal, open a Customer Service case via 'Contact Support' and specify that you are requesting cancellation/non-renewal.

Confirm cancellation in writing

Request a written confirmation email or case closure notification confirming your subscription will not be auto-renewed. Keep this for your records in case of billing disputes.

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How to Cancel Trellix (2026)

Log in to the Trellix Thrive Portal

Locate your renewal/expiration date

Contact your Trellix sales representative or Authorized Partner

Submit a formal non-renewal / cancellation request

Confirm cancellation in writing

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