Can I get a refund for unused tokens or remaining subscription period?

No — GigaChat token packages are non-refundable per official policy. All purchases are final and unused tokens expire after 12 months with no compensation.

Will I still have access after canceling?

Yes. Since GigaChat API uses prepaid token packages, you retain access and can use remaining tokens until they expire (12 months from purchase date). Canceling only stops future charges.

Does GigaChat auto-renew?

The API token packages are one-time purchases and do not auto-renew. If you were charged through Sberbank's ecosystem (e.g., SberPrime bundle), that recurring charge can be stopped via Sberbank Online's Autopayments section.

How do I reactivate or purchase more tokens?

Visit developers.sber.ru, log in with your Sber ID, and navigate to 'Покупка токенов' (Token Purchase) to buy a new package. It becomes active immediately after payment.

How do I delete my account and personal data?

There is no self-service account deletion UI. Contact GigaChat support through the official Telegram support bot (linked from giga.chat/help/articles/faq) or submit a data deletion request via the Sber privacy portal, referencing your rights under Russian personal data law.

What happens to my data after I stop using GigaChat?

Your data is retained per Sber's privacy policy. To request deletion, contact support via the GigaChat help center at giga.chat/help/articles/faq or through the SberDevices support channels.

How to Cancel GigaChat (2026)

GigaChat plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.

Updated: April 2026

EasyYou save $0.00/year by cancelling

Visit Website

Estimated Time:3 minutes

Cancel Method:App

Open Sberbank Online app

Launch the Sberbank Online (СберБанк Онлайн) mobile app on your phone and log in with your credentials.

Go to Payments section

Tap 'Платежи' (Payments) in the bottom navigation bar.

Navigate to Autopayments

Select 'Сервисы' (Services) then tap 'Автоплатежи' (Autopayments) to see all active recurring charges.

Find the GigaChat charge

Scroll the list to locate the GigaChat or SberDevices subscription entry. It may appear under the Sber ecosystem name.

Open subscription options

Tap the three-dot menu (⋮) next to the GigaChat entry to open management options.

Disable permanently

Select 'Отключить навсегда' (Disable permanently) to cancel auto-renewal. Confirm when prompted.

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