Can I access my account after canceling?

No. Cancellation immediately makes your account inaccessible. However, the Super Administrator has a 14-day window to restore the account by clicking the restore link in the confirmation email and entering a new payment card.

Will I get a refund after canceling?

Capsule CRM does not offer refunds or partial refunds. Monthly subscriptions are paid in advance, and all fees for the period up to the cancellation date remain payable. No pro-rated refunds are given for unused time.

How do I reactivate my account after canceling?

Within 14 days of cancellation, you can restore your account by using the restore link sent in the cancellation confirmation email and entering a new payment card. After 14 days, data is permanently deleted and you would need to start a new account from scratch.

When is my data permanently deleted?

Your data is permanently deleted 14 days after the cancellation date, in accordance with Capsule's data protection terms. After this point, there is no way to recover any data.

Who can cancel a Capsule CRM account?

Only the Super Administrator of the account can cancel it. Regular users and even standard administrators do not have permission to cancel the account.

Can I export my data before canceling?

Yes, and it is strongly recommended. Administrators with Export Rights can go to Account Settings > Export Data to trigger an export. A download link will be emailed containing a ZIP file with CSV exports of Contacts, Opportunities, and Projects.

How to Cancel Capsule CRM (2026)

Capsule CRM plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

Easy

Visit Website

Estimated Time:5 minutes

Cancel Method:Website

Export your data

Before canceling, go to Account Settings > Export Data. An export link will be emailed to you — it downloads a ZIP file containing 3 CSV files for Contacts, Opportunities, and Projects. Only users with Export Rights can do this.

Log in as Super Administrator

Only the Super Administrator can cancel the account. Log in at your Capsule CRM subdomain (e.g. yourcompany.capsulecrm.com) with Super Administrator credentials.

Open Account Settings

Click your account/profile icon or navigate to the 'Account Settings' area from the main navigation menu.

Click 'Cancel Account'

In Account Settings, locate and click the 'Cancel Account' link. This opens the Account Cancellation page.

Tick all confirmation checkboxes

On the cancellation page, review the account information displayed. All checkboxes must be ticked to proceed — these acknowledge that data will be deleted and the account will become inaccessible.

Confirm cancellation

Submit the cancellation form to confirm. You will receive a confirmation email containing a restore link valid for 14 days. After 14 days, all account data is permanently and irreversibly deleted.

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