Is there a fee to cancel Divvy (BILL Spend & Expense)?

No. There is no cancellation fee. BILL Spend & Expense has no annual or monthly subscription fee, so there is nothing to refund. However, any fees already charged (e.g., for premium package features) are non-refundable per the Terms of Service.

Can I access my account after requesting cancellation?

Yes, until BILL processes and confirms the closure your account remains active. Once the account is fully closed, access is revoked. Outstanding balances and liabilities remain your responsibility even after closure.

Can I reactivate my Divvy account after closing it?

BILL does not publicly document a self-serve reactivation path for closed organizations. You would need to contact support at spendsupport@hq.bill.com or call 1-855-229-3111 to inquire about reopening a closed account.

What happens to my data after I close my account?

BILL retains data per its Privacy Policy and applicable law. EU/UK users can request erasure within 1 month under GDPR. US users can request deletion under CCPA. Contact privacy@hq.bill.com to make a formal data deletion request.

How long does account closure take?

BILL support typically responds within 3–10 business days. Full account closure is not instant — it is a manual process handled by their support team. Following up by phone at 1-855-229-3111 can help expedite the process.

Do I need to cancel virtual cards before closing the account?

Yes, it is advisable to cancel or freeze all active virtual and physical cards before submitting a closure request. You can do this from the Cards section in your dashboard at app.divvy.co. This prevents any unexpected charges during the closure process.

How to Cancel Divvy (BILL) (2026)

Divvy (BILL) plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:10 minutes

Cancel Method:Email

Pay off outstanding balance

Before closing your account, ensure your Divvy corporate card balance is fully paid off. Since Divvy is a charge card, any outstanding balance must be cleared first. Log in at app.divvy.co and navigate to your Budgets or Cards dashboard to confirm $0 balance.

Go to the Account Closure page

Navigate directly to https://help.bill.com/direct/s/account-cancellation-request — this is the official BILL Spend & Expense (Divvy) account cancellation request page. You must be an account Administrator to proceed.

Submit closure request form

Fill out the account cancellation/closure request form on the page. Provide your company name, account email, and reason for closing. Click 'Submit' to send the request to BILL support.

Alternatively, email support

If the form is inaccessible, send an email to spendsupport@hq.bill.com with the subject 'Account Closure Request'. Include your company name, account admin email, and a brief reason. This method is explicitly stated in the Divvy Terms of Service.

Await confirmation from BILL support

A BILL support agent will follow up via email to confirm identity and process the closure. Response times are typically 3–10 business days. You may also call 1-855-229-3111 (Mon–Fri 5am–6pm PST) to follow up or expedite.

Confirm account closed

Once BILL confirms closure, verify you receive a written confirmation email. Retain this for your records as the account will no longer be accessible.

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