Can I get a refund if I cancel mid-year?

No. Drift's Terms of Service (now hosted at salesloft.com/legal/drift/terms-of-service) explicitly state that all payments are final and non-refundable. There is no pro-rata refund for cancelling before the end of your annual contract term.

How long do I have access after cancellation?

You retain access through the end of your paid contract term. Access ends on your subscription expiration date, not immediately upon submitting the non-renewal notice.

Can I reactivate my Drift account after cancelling?

Yes, but you would need to sign a new Order Form with Salesloft. If services were suspended for non-payment, a reactivation fee may apply. Contact salesloft.com/contact-us to discuss re-subscribing.

What happens to my data after the subscription ends?

Per the Terms of Service, confidential information can be returned or destroyed upon request. You should request a full data export before your subscription end date, as there is no guaranteed post-cancellation data access window.

Is there a self-service cancel button in the app?

Enterprise and annual contract accounts (the only available plan type since acquisition) cannot self-cancel online. Legacy free/starter accounts from before the Salesloft acquisition may have had a Settings → Billing → Cancel Subscription flow in app.drift.com, but that path is no longer applicable for paying customers.

What is the notice period required to avoid auto-renewal?

You must provide written notice of non-renewal at least 30 days before your renewal date. Without this notice, the subscription automatically renews for the same contract duration (typically one year).

How to Cancel Drift (Salesloft) (2026)

Drift (Salesloft) plans start from $2,500.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

from $2,500.00/month

(≈ €2,169.20)

HardYou save $30,000.00/year by cancelling

Estimated Time:15 minutes

Cancel Method:Email

Locate your Order Form

Find your original Drift/Salesloft Order Form or Activation Link (sent at signup). It contains your exact renewal date and the contractual notice address required for cancellation.

Check your renewal date

Identify your subscription renewal date from the Order Form or by contacting your Customer Success Manager (CSM). Written notice must be submitted at least 30 days before this date to prevent auto-renewal.

Send written non-renewal notice

Send a formal written email to your CSM/account executive and the notice address listed in your Order Form stating your intent not to renew. Include your company name, Order Form number, and renewal date. Subject line example: 'Notice of Non-Renewal — [Your Company] Drift Subscription'.

Request written confirmation

Ask the Salesloft/Drift team to confirm receipt of your non-renewal notice in writing. Follow up within 48–72 hours if you do not receive acknowledgment.

Request a data export

Before your current term ends, contact support at help.salesloft.com or your CSM to request an export of all your data (conversations, contacts, analytics) as the platform does not have a publicly documented self-service export tool.

Verify billing stops

Confirm no charges appear after your contract end date. Given documented user complaints about continued billing post-cancellation, monitor your payment method and escalate via salesloft.com/contact-us if charged after the term ends.

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FAQ

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