Will I get a refund if I cancel mid-billing period?

No. Sauce Labs fees are non-refundable. Once you cancel, you retain access through the end of your current paid billing period but no prorated refund is issued.

What happens to my account after cancellation?

For Real Device Cloud, your account is preserved at the free tier — your data and settings remain accessible. For other plans, access continues until the current term ends, after which the account reverts to a limited or closed state.

Can I reactivate my subscription after cancelling?

Yes. You can resubscribe at any time by returning to the Billing page and selecting a paid plan. Enterprise customers would need to re-engage the sales team.

When does my cancellation take effect?

Cancellations and downgrades take effect at the start of your next billing cycle, not immediately. You keep full access until then.

How do I cancel if there is no cancellation option on the billing page?

Contact Sauce Labs support at support.saucelabs.com, email billing@saucelabs.com, or call 1-855-677-0011 for assistance.

How do I request deletion of my data after cancelling?

Submit a data deletion request through yourdigitalrights.org/d/saucelabs.com, which handles GDPR and CCPA data rights requests for Sauce Labs.

How to Cancel Sauce Labs (2026)

Sauce Labs plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

Medium

Visit Website

Estimated Time:5 minutes

Cancel Method:Website

Log in to Sauce Labs

Go to app.saucelabs.com and sign in to your account.

Open Account menu

Click on your account name or the Account icon in the top-right corner of the dashboard.

Go to Billing

Select 'Billing' from the account navigation menu.

Initiate cancellation

On the Billing page, locate the cancellation or downgrade option. For Real Device Cloud plans, click 'Downgrade' and select the free plan — this is the cancellation mechanism. For other self-service plans, click the cancellation option available on the billing page.

Confirm cancellation

Confirm your cancellation when prompted. The cancellation takes effect at the end of your current billing cycle — you retain access until then.

Enterprise plans: contact account executive

If you are on an enterprise (invoice-based) plan, there is no self-service cancellation. Contact your assigned Sauce Labs account executive or email billing@saucelabs.com. Provide written notice of non-renewal at least 30 days before your contract renewal date to avoid automatic renewal.

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