Can I get a refund when I cancel Udemy Business?

Udemy Business does not offer prorated refunds for the remaining term of an annual contract. Refunds are generally not available unless required by applicable law in your region. Contact Udemy Business support if you believe you qualify for an exception.

Can I reactivate my Udemy Business account after cancelling?

Yes. You can reactivate your subscription at any time using the same admin account and email address. Your account data, including user progress and course history, is retained after cancellation.

Who can cancel a Udemy Business subscription?

Only admin users can cancel a Udemy Business Team Plan. Regular learner accounts do not have access to the Subscription & Billing section. Enterprise Plan customers must work with their dedicated Udemy account executive to cancel.

What happens to downloaded certificates and course progress?

Certificates earned and course completion data are associated with each learner's individual Udemy account and remain accessible even after the Business subscription ends. However, access to subscription-only course content will be removed at contract end.

How do I cancel a Udemy Business Enterprise Plan?

Enterprise Plans are custom annual contracts and cannot be self-cancelled through the admin dashboard. You must contact your dedicated Udemy account manager or reach out to Udemy Business support to discuss contract termination terms.

How to Cancel Udemy Business (2026)

Udemy Business plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

Medium

Visit Website

Estimated Time:5 minutes

Cancel Method:Website

Log in as an admin

Go to business.udemy.com and sign in with your Udemy Business account. Only users with admin access can cancel the Team Plan subscription — regular learner accounts cannot initiate cancellation.

Open the Manage menu

Move your cursor to the 'Manage' option in the top-right navigation bar of the Udemy Business dashboard to reveal the dropdown menu.

Go to Subscription & Billing

In the 'Manage' dropdown, click 'Subscription & Billing' to expand the submenu, then select 'Subscription management'.

Open Subscription management

On the Subscription management page, review your current plan details including renewal date and number of licensed seats.

Click Cancel Subscription

Click the 'Cancel subscription' button associated with your active plan. The page will display team engagement metrics and warn you about losing access to course content at the end of the billing period.

Review retention offer

Udemy Business may present a discount offer or highlight usage statistics to discourage cancellation. You can decline and proceed by clicking 'Continue to cancel' or equivalent confirmation button.

Confirm cancellation

Confirm your cancellation when prompted. You will receive an email confirmation. Your team retains access to all content until the end of the current annual contract period.

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