Will I still have access after I cancel?

Yes. After canceling, your account remains open and fully accessible through the end of your current billing period. No future payments will be charged after that date.

Can I get an immediate account closure instead of waiting for the billing period to end?

Yes. When emailing support@groovehq.com to cancel, simply request immediate account closure and they will accommodate that.

Does Groove offer refunds?

Groove does not publicly advertise a refund policy or money-back guarantee. Refunds are handled case-by-case by their support team. Contact support@groovehq.com to inquire about a refund for unused time.

Can I reactivate my account after canceling?

Reactivation may be possible if you contact support before the account data is fully deleted. Groove offers a data retention plan upon request, which makes reactivation easier. Contact support@groovehq.com to discuss options.

What happens to my data after cancellation?

Before your account closes, you can export all Conversations, Knowledge Base articles, and invoices. If you need data preserved beyond the closure date, ask Groove's support team for a data retention plan at the time of cancellation.

Who can cancel a Groove account?

Only the account owner can initiate cancellation. Agents and admins do not have permission to cancel the account. Only the owner can also update payment information from the Billing section in Settings.

How to Cancel Groove (2026)

Groove plans start from $12.00/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from $12.00/month

(≈ MX$208.79)

HardYou save $144.00/year by cancelling

Visit Website

Estimated Time:5 minutes

Cancel Method:Email

Log in to your Groove account

Go to your Groove subdomain (e.g., yourcompany.groovehq.com) and sign in as the account owner. Only the account owner can initiate cancellation.

Navigate to Settings → Billing

Click on the gear icon or your profile avatar in the top navigation, then select 'Settings'. Go to the 'Billing' section to review your current plan and billing details before contacting support.

Export your data (optional but recommended)

Before canceling, go to Settings and use the 'Export Your Groove Conversations' option to download all your conversation data, knowledge base articles, and invoices.

Contact Groove support to request cancellation

Send an email to support@groovehq.com with your cancellation request. Include your account subdomain and whether you want the account closed immediately or at the end of the current billing period.

Confirm cancellation details in the reply

Groove's support team will respond to confirm the cancellation. Specify in your email if you want: (a) access until billing period ends, or (b) immediate account closure. You can also request a data retention plan if you need to keep your data after closure.

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