Will I lose access to my Bugsnag dashboard after canceling?

No. Your account downgrades to the Free Plan, which still gives you dashboard access. However, the Free Plan limits you to 1 collaborator, 7,500 events per month, and only 7 days of data retention, so historical error data beyond 7 days will eventually become inaccessible.

Can I get a refund after canceling?

No. SmartBear's Terms of Use state that fees are non-refundable and payment obligations are non-cancellable. No prorated refunds are offered for unused time, including on annual plans.

How do I avoid being auto-renewed on an annual plan?

You must provide written notice of non-renewal at least 60 days before your current term ends. If you miss this window, you will be automatically billed for another full year.

Can I reactivate my paid subscription after canceling?

Yes. You can upgrade back to a paid plan at any time from within the Bugsnag dashboard under Organization Settings → Manage billing.

How do I export my error data before canceling?

Use the Bugsnag Data Access API (docs.bugsnag.com/api/data-access/) to export your project data before canceling, especially if you need records beyond the 7-day Free Plan retention window.

How do I fully delete my Bugsnag organization and all its data?

Go to Organization Settings and click 'Delete organization'. This permanently and irreversibly deletes all projects and error data. Individual user accounts are not deleted — only the organization and its data.

How to Cancel Bugsnag (2026)

Bugsnag plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.

Updated: April 2026

Easy

Visit Website

Estimated Time:3 minutes

Cancel Method:Website

Log in to Bugsnag

Go to app.bugsnag.com and sign in to your account.

Open Organization Settings

Click your organization name or avatar in the top navigation, then select 'Settings'. Alternatively, use the keyboard shortcut 'g' then 'o' to jump directly to Organization Settings.

Click 'Manage billing'

In the Organization Settings sidebar, click 'Manage billing' to open your subscription and billing details.

Click 'Cancel my subscription'

On the billing page, locate and click the 'Cancel my subscription' button.

Confirm cancellation

Confirm the cancellation when prompted. Your account will immediately downgrade to the Free Plan — no further charges will be made.

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