Can I cancel Airbyte Cloud without contacting support?

Not fully. You can delete your workspace in the UI (Settings > Workspace > General > Danger! > Delete your workspace) to stop usage charges, but formally unenrolling from a subscription plan requires contacting the billing team via in-app chat or a support ticket at support.airbyte.com.

What happens to my data after I cancel?

Airbyte does not store the data that passes through its pipelines — it's a data movement tool, not a data store. Workspace configuration data (connection configs, logs, metadata) is deleted when you delete your workspace. For personal data retained by Airbyte, you can request deletion at preferences.airbyte.com/privacy or by emailing privacy@airbyte.io.

Will I receive a refund after cancelling?

Airbyte Cloud uses in-arrears usage-based billing, meaning you are charged for usage already consumed, so partial refunds for unused periods don't typically apply. No formal refund policy is published. Refunds may be considered on a case-by-case basis — contact support to discuss your situation.

Can I reactivate my Airbyte Cloud account after cancelling?

Re-enrollment is not explicitly documented, but you would likely need to contact sales or support at airbyte.com/company/talk-to-sales to set up a new subscription. The open-source self-hosted version (Airbyte Core) remains free and available at any time.

How do I cancel if I subscribed through AWS Marketplace?

If you subscribed via AWS Marketplace, you must cancel through the AWS console on the Airbyte Marketplace product page, not through the Airbyte Cloud dashboard.

What happens to my connections and syncs after I cancel?

If you delete your workspace before cancelling, all sources, destinations, and connections are permanently deleted — this cannot be undone. If you only unenroll from billing without deleting the workspace, your configuration may remain accessible depending on the plan terms.

How to Cancel Airbyte (2026)

Airbyte plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ ₱0.00)

Hard

Estimated Time:10 minutes

Cancel Method:Chat

Log in to Airbyte Cloud

Go to cloud.airbyte.com and sign in to your account.

Disable or delete active connections

Navigate to 'Connections' in the left sidebar and disable or delete any active syncs to stop incurring usage charges (billing is in-arrears based on actual usage).

Delete your workspace (optional but recommended)

Go to 'Settings' → 'Workspace' → 'General'. Scroll down to the 'Danger!' section and click 'Delete your workspace'. Type the workspace name to confirm, then click 'Delete workspace'. Warning: this is irreversible and deletes all sources, destinations, and connections.

Contact support to cancel your billing plan

Click the 'Support' icon in the lower-left navigation of cloud.airbyte.com to open the in-app chat, or go to support.airbyte.com to submit a ticket. Request to 'unenroll from your subscription plan'. Support is available 7 AM–7 PM Eastern Time.

Confirm cancellation via email

Wait for a confirmation from the Airbyte billing team that your subscription has been cancelled. Keep this confirmation for your records.

Cheaper Alternatives

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さくらのクラウド

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Salesforce Essentials

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FAQ

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