Will I still have access to Ajax Services after cancelling?

If you chose 'Deactivate', the service remains active until the end of the current billing period. If you chose 'Stop now', access ends immediately with no grace period.

Can I get a refund when I cancel?

Yes, but only if you use the 'Stop now' option. The refund amount is prorated based on the number of days the service was active in the current billing period and is credited back to the original payment card.

Can I reactivate my subscription after cancelling?

If you used 'Deactivate', you can restore the subscription before the end of the current billing period by tapping 'Restore' in the Manage service menu. If you used 'Stop now', you must create a new subscription and pay again to reactivate.

Who can cancel an Ajax Services subscription?

Only PRO users or admins with full rights can manage services — unless a PRO or company manages the space. Installers and Service Managers with dealer company accounts can also deactivate services via the Ajax PRO Desktop Objects tab.

What happens to the Ajax SIM card if I cancel?

If your subscription includes the Ajax SIM service and you choose 'Stop now', the SIM card is also deactivated immediately. Using 'Deactivate' keeps the SIM active until the end of the billing period.

Is Ajax Services available in all countries?

No. Ajax Services availability varies by country. If the Extra services section is not visible in your app, the service may not be available in your region. Contact Ajax Systems support for country-specific details.

How to Cancel Ajax Systems (2026)

Ajax Systems plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

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Estimated Time:5 minutes

Cancel Method:App

Open Ajax Security System App

Launch the Ajax Security System app (version 3.34 or later) on your mobile device, or open Ajax Desktop (version 5.34 or later) on your computer. Log in with your Ajax account credentials.

Navigate to Space Settings

On the main screen, tap on the space (hub) for which you want to cancel the subscription. Then open 'Space Settings' from the hub or space menu.

Open Extra Services

Inside Space Settings, locate and tap the 'Extra services' section. This lists all active Ajax Services subscriptions tied to your hub.

Select the Service to Cancel

Tap on the specific service you want to cancel (e.g., Ajax SIM, Cloud signaling, etc.) to open its detail screen.

Tap 'Manage service'

On the service detail screen, tap the 'Manage service' button to access cancellation options.

Choose Deactivate or Stop Now

You will see two options: (1) 'Deactivate' — service stays active until the end of the current billing period and can be restored before then; (2) 'Stop now' — service ends immediately and a prorated refund is issued to your original payment card based on the number of days the service was active. Choose the option that suits you.

Confirm Cancellation

Tap 'Confirm' (or 'Stop' if using Stop now) on the confirmation prompt. You will receive confirmation that the service has been deactivated or stopped. If you used 'Stop now' and had Ajax SIM, the SIM card is also deactivated immediately.

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