Can I access my account after cancelling?

Yes, you retain access to Ashby through the end of your current paid billing period. After termination, Ashby permanently deletes customer data if the account remains inactive for 30 or more days, so export everything before your access ends.

Will I receive a refund after cancelling?

No. Ashby's Terms of Service explicitly state that customers are not entitled to any refund of subscription fees under any circumstances, regardless of the reason or timing of cancellation.

How do I avoid being charged for another year?

You must submit written cancellation notice to support@ashbyhq.com at least 30 days before your renewal date. Ashby subscriptions auto-renew for successive one-year periods, and missing this window means you will be billed for another full year.

Can I switch to a monthly plan instead of cancelling?

The Foundations plan (up to 100 employees, $400/month) is available on a month-to-month basis. If you are on a Plus or Enterprise annual plan, contact your account manager to discuss whether a downgrade or switch to monthly billing is possible.

What happens to my candidate data after cancellation?

Ashby may permanently erase all customer data if your account is delinquent, suspended, or terminated for 30 days or more. Export all candidate data, job records, and reports using Ashby's built-in export tools before submitting your cancellation request.

Can I reactivate my account after cancelling?

Reactivation would require signing a new contract with Ashby. Contact sales@ashbyhq.com or your former account manager to discuss reactivation options. Note that any previously deleted data cannot be recovered after permanent erasure.

How to Cancel Ashby (2026)

Ashby plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ ₱0.00)

Hard

Estimated Time:5 minutes

Cancel Method:Email

Export your data before cancelling

Log in to your Ashby account at app.ashbyhq.com. Before requesting cancellation, export all candidate data, job postings, and reports using Ashby's built-in export tools. Ashby permanently erases customer data 30 days after account termination, so this must be done first.

Check your renewal date

Navigate to Account Settings to find your subscription renewal date. Ashby subscriptions auto-renew annually, and you must submit a written cancellation notice at least 30 days before your renewal date to avoid being charged for another full year.

Send a written cancellation request

Send an email to support@ashbyhq.com with a clear written cancellation request. Include your account name, the email address associated with the account, and the effective cancellation date you are requesting. If you are a Plus or Enterprise customer, also notify your dedicated account manager directly.

Await confirmation from Ashby support

Ashby support responds within 24 hours, 7 days a week. Wait for a confirmation email acknowledging your cancellation. Keep this confirmation for your records. If you do not receive a response within 24–48 hours, follow up by replying to your original email.

Confirm account closure and data deletion

Once cancellation is confirmed, stop all use of the service. Your account and all data will remain accessible during any remaining paid period. After that, Ashby will permanently delete customer data if the account remains inactive for 30 or more days.

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FAQ

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