Can I cancel Pinpoint mid-contract?

No. Pinpoint uses annual contracts billed upfront, and cancellation means non-renewal at the end of the current contract term. You cannot exit mid-term without specific contractual provisions negotiated in your agreement.

Will I receive a refund if I cancel?

No refund policy is publicly documented. Given annual upfront billing, mid-term refunds are unlikely unless your contract explicitly provides for them. Review your signed agreement or ask your CSM.

How do I export my data before leaving?

Use Pinpoint's in-platform custom report builder to export candidate data as CSV files before your contract ends. It is recommended to do this well in advance of your termination date.

What happens to my data after cancellation?

Pinpoint deletes all data from production systems within 15 days of contract end, and from backup systems within 45 days. If you want your data returned rather than deleted, you must request this in writing within 30 days of termination.

Can I reactivate my Pinpoint account after cancelling?

Yes, you can re-subscribe by contacting the Pinpoint sales team. There is no self-serve reactivation — you would go through the standard sales and onboarding process again.

How to Cancel Pinpoint (2026)

Pinpoint plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ ₱0.00)

Hard

Estimated Time:10 minutes

Cancel Method:Email

Export your candidate data

Before cancelling, log into your Pinpoint account and use the custom report builder to export all candidate data as CSV files. Do this well in advance — production data is deleted within 15 days of contract end and backups within 45 days.

Contact your Customer Success Manager

Every Pinpoint customer is assigned a dedicated Customer Success Manager (CSM). Reach out to them directly via email or the in-platform live chat to notify them of your intent to cancel / not renew.

Alternatively, contact support or billing

If you do not have your CSM's contact, reach Pinpoint via live chat inside the platform, by phone (UK: +44 (0) 203 318 9441 / US: +1 888-349-1444), or by email at accounts@pinpointhq.com. State clearly that you wish to cancel and not renew your contract.

Confirm non-renewal before contract end date

Pinpoint uses annual contracts billed upfront. Cancellation means non-renewal at the end of your current contract term. Confirm the exact contract end date with your CSM and ensure your cancellation notice is submitted before any notice period required by your agreement.

Request data return or confirm deletion in writing

Within 30 days of your contract end date, send a written request if you want your data returned rather than deleted. If you take no action, Pinpoint will delete all data from production systems within 15 days and from backups within 45 days of termination.

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FAQ

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