Can I get a refund after cancelling?

No. The Eightfold MSA explicitly states that all fees are non-refundable and non-cancellable, including any prepaid amounts, unless otherwise agreed in writing in your specific contract.

What happens to my data after cancellation?

Upon termination, Eightfold makes your customer data available for electronic retrieval for 30 days, provided you submit a written request. After that window, the data may be permanently deleted without further notice.

Can I reactivate my account after cancelling?

Reactivation is not addressed in public documentation. You would need to re-engage with the Eightfold sales team and sign a new contract.

How much notice do I need to give before cancelling?

The required notice period is defined in your individual Sales Order or SOW — typically 30 to 90 days before the contract renewal date. Check your contract carefully, as missing this window will trigger automatic renewal for another full annual term.

How do I cancel as a job seeker or candidate (not a company)?

Individual candidates should contact the employer (Eightfold's customer) they interacted with to request data deletion, or contact Eightfold directly at info@eightfold.ai citing GDPR or CCPA rights. In-profile account closure tools may also be available depending on the employer's configuration.

Is there a self-service cancellation option in the platform?

No. Eightfold AI is enterprise software with no self-service cancel button. All cancellations and non-renewals must go through your assigned Account Manager or Customer Success Manager and require formal written notice.

How to Cancel Eightfold AI (2026)

Eightfold AI plans start from $3,000.00/month. Follow our 5-step guide to cancel your subscription in about 30 minutes — with tips to avoid retention offers.

Updated: April 2026

from $3,000.00/month

(≈ RON 13,041.75)

HardYou save $36,000.00/year by cancelling

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Estimated Time:30 minutes

Cancel Method:Phone

Review your contract

Locate your Sales Order or Statement of Work (SOW). Find the 'Term and Termination' or 'Renewal' section to identify the required advance notice period before your renewal date (typically 30–90 days). Missing this window will auto-renew your contract for another full annual term.

Contact your Account Manager

Reach out to your assigned Account Manager or Customer Success Manager to notify them of your intent not to renew or to terminate early. This is informal notice — initiate it well before the notice deadline to allow time for any negotiations.

Send formal written notice

Send a formal written termination or non-renewal notice as required by your contract. Address it to Eightfold AI Inc., 2625 Augustine Dr, 6th Floor, Santa Clara, CA 95054. If your contract permits email notice, also send to info@eightfold.ai. Keep a timestamped copy for your records.

Submit a support ticket (if needed)

If you need to escalate or have no assigned account manager, log in to the support portal at community.eightfold.ai and submit a support ticket, or call 888-325-8222.

Request data export

Within 30 days of contract termination, submit a written request for your customer data export. After this 30-day window closes, Eightfold may permanently delete your data without further notice.

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