How to Cancel Box
from $5.00/month
MediumYou save $60.00/year by cancelling
Estimated Time:8 minutes
Cancel Method:Website
1
Log in to Box Admin Console
Go to app.box.com and sign in. Business account admins should access the Admin Console from the left sidebar.
2
Go to Account Settings
For individual plans, click your profile icon in the top-right and select 'Account Settings'. For business plans, navigate to Admin Console > Account.
3
Access Billing
Select the 'Billing' tab to view your subscription, next billing date, and payment method.
4
Cancel Subscription
Click 'Cancel Subscription' and read the information about what access you will lose. Confirm you wish to proceed.
5
Downgrade Confirmation
Select your reason for leaving and click 'Confirm Cancellation'. Box will send a confirmation email. You retain access until the billing period ends, then your account moves to the free 10 GB Individual plan.
Retention Tips
Before you cancel, can I ask what's driving your decision? If it's the price, we may be able to offer a reduced rate for your team. Box also integrates with over 1,500 apps β losing that collaboration layer can impact productivity. Is there anything specific we could improve to keep your business with us?
FAQ
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