How to Cancel Twilio
from $0.01/month
EasyYou save $0.12/year by cancelling
Estimated Time:5 minutes
Cancel Method:Website
1
Log into Twilio Console
Go to console.twilio.com and sign in with your account credentials.
2
Release your phone numbers
Navigate to 'Phone Numbers' > 'Manage' > 'Active Numbers' and release any phone numbers you own to stop recurring charges for those numbers.
3
Review and cancel subaccounts
If you have subaccounts, navigate to 'Account' > 'Subaccounts' and close any active subaccounts.
4
Request account closure
Go to 'Settings' > 'General' or contact Twilio support to request full account closure. You can also submit a cancellation request through the support center.
5
Confirm account closure
Twilio will process your closure request and send a confirmation email. Any remaining account balance may be forfeited depending on your agreement terms.
Retention Tips
Cancelling Twilio means you'll lose your phone numbers, messaging capabilities, voice call infrastructure, and API access. Active numbers released during cancellation cannot be guaranteed to be recoverable later. Ensure all dependent services are migrated first.
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