Capsule CRM — Free Service Overview

Capsule CRM is a crm sales platform operated by Zestia Ltd (trading as Capsule), headquartered in Manchester, United Kingdom. This Subger guide covers who runs Capsule CRM, the current tier ladder and pricing, the feature set that anchors the product on its category shelf, the devices and surfaces the apps support, and the questions Capsule CRM customers ask most often.

Quick facts about Capsule CRM

• Brand: Capsule CRM
• Operator: Zestia Ltd (trading as Capsule)
• Headquarters: Manchester, United Kingdom
• Founded: 2008
• Ownership: privately held; bootstrapped by founders Duncan Stockdill and Wojciech Kobylanski
• Category: Crm Sales
• Anchor price: $36/seat/month on the Growth tier
• 2025-2026 buying signal: see the differentiator section below

What is Capsule CRM?

Capsule CRM is positioned in the crm sales space as follows: Capsule competes in the simple-CRM class, targeting small businesses and consultants who want a tidy contact-plus-pipeline tool without the complexity of larger platforms. The product is shipped by Zestia Ltd (trading as Capsule) from Manchester, United Kingdom and reaches its customers through the surfaces detailed in the platform-support table later on this page. Availability of specific features can vary by tier and region; the in-app or vendor-site experience in your market is always the canonical source.

Who operates Capsule CRM?

Operator and headquarters

Capsule CRM is operated by Zestia Ltd (trading as Capsule) from Manchester, United Kingdom. The company was founded in 2008, giving it a track record across multiple product cycles in the crm sales category.

Ownership and funding

On ownership: privately held; bootstrapped by founders Duncan Stockdill and Wojciech Kobylanski. This shapes the buyer signal — public-company governance, venture-backed scale, founder-led independence and private-equity-owned operating models each carry different roadmap and pricing trajectories. Review the operator's investor or company-news pages for the most recent status.

Jurisdiction and reach

With HQ in Manchester, United Kingdom, Capsule CRM operates under the corporate and data-protection regime of its home jurisdiction; cross-border customers are typically served via local entities or processors as documented in the operator's Privacy Policy and Terms of Service.

Why choose Capsule CRM

Feature breadth

Capsule CRM ships the following capabilities that anchor it on the crm sales shelf:

• Contacts and organisations with custom fields and tags
• Sales pipeline with multiple boards and milestones
• Tasks, calendar and to-do management with reminders
• Email integration with Gmail, Outlook and any IMAP provider
• Capsule's Track tools for sales-process repeatability
• Workflow automation for routine task creation
• Mobile apps for iOS and Android with offline access
• Integrations with Xero, Quickbooks, Mailchimp and Zapier

Plan structure and household fit

The current tier ladder for Capsule CRM scales from an entry plan up to enterprise-grade options, with the Growth tier sitting in the typical sweet spot for most buyers. Annual prepay usually unlocks a meaningful discount over month-to-month; check the live widget on this page for the vendor-current price in your country and currency.

2025-2026 differentiator

In 2025 Capsule embedded an AI Content Assistant that drafts emails, summarises notes and proposes next actions, available from the Growth tier upward.

Capsule CRM pricing in 2026

The current advertised tier ladder for Capsule CRM (as published by Zestia Ltd (trading as Capsule); check the live widget on this page for your country and currency):

Promotional pricing, regional VAT/GST and seasonal codes can move the headline. Use Subger's tracking tools to time your purchase against active offers and to monitor the post-promo renewal price on Capsule CRM.

Capsule CRM apps and platform support

Sales pipeline and integrations

Scope and depth

Capsule CRM's position in the crm sales category rests on the feature list above plus the 2025-2026 differentiator described earlier. The depth of capability available to you depends on the tier you pick — the Ultimate tier unlocks the complete feature set, while entry tiers focus on essentials.

Integrations and ecosystem

Integrations are a critical buying signal in the crm sales space. Review the feature list above for Capsule CRM's key integrations and confirm that the tools in your existing stack are supported before committing to a paid tier.

Customer support and onboarding

Zestia Ltd (trading as Capsule) offers customer support through documented channels — help center, ticketing and (on higher tiers) dedicated success management. Onboarding complexity scales with the tier: entry plans are typically self-serve, while enterprise contracts include white-glove implementation.

Who Capsule CRM fits best

• Teams in the crm sales category seeking the named features above
• Buyers prioritising the 2025-2026 differentiator highlighted earlier
• Customers in United Kingdom-based jurisdictions and adjacent markets
• Organisations at the scale the Growth or higher tier targets
• Teams replacing more expensive or less specialised alternatives with a like-for-like fit

Frequently asked questions about Capsule CRM

Who operates Capsule CRM and where are they based?

Capsule CRM is operated by Zestia Ltd (trading as Capsule), headquartered in Manchester, United Kingdom.

When was Capsule CRM founded?

Capsule CRM's parent operator was founded in 2008. Ownership status as of 2025-2026: privately held; bootstrapped by founders Duncan Stockdill and Wojciech Kobylanski.

How much does Capsule CRM cost?

The current tier ladder runs from Starter ($18/seat/month) up to Ultimate ($72/seat/month). The pricing table above lists every tier; the live widget mirrors the vendor's current prices for your country.

Is there a free tier or free trial?

Free or trial availability for Capsule CRM is visible in the pricing table above. Promotional offers change — see the Capsule CRM deals page for current promotions.

How do I cancel Capsule CRM?

Cancellation depends on where you signed up. Direct subscribers cancel in account settings; users billed via Apple, Google or a partner cancel in that store's subscription manager. Subger's Capsule CRM cancel guide covers every billing path step by step.

How does Capsule CRM compare on price?

Use Subger's true price tracker to compare Capsule CRM's renewal price to the introductory teaser and to category alternatives. Annual prepay and team / organisation plans usually unlock the biggest unit-cost savings.

Where is Capsule CRM available?

Capsule CRM is available in the markets documented on Zestia Ltd (trading as Capsule)'s site. Pricing and plan availability can vary by country — confirm in your region before subscribing.

What devices does Capsule CRM support?

See the platform-support table above. In summary, Capsule CRM delivers its product through the surfaces typical for crm sales, including web and the mobile or desktop clients listed.

What's new with Capsule CRM in 2025-2026?

In 2025 Capsule embedded an AI Content Assistant that drafts emails, summarises notes and proposes next actions, available from the Growth tier upward.

Are there deals or promo codes available?

Subger tracks active Capsule CRM deals on the Capsule CRM deals page and promo codes on the Capsule CRM promo codes page. Annual prepay and team pricing usually beat seasonal codes.

Get started with Capsule CRM

To subscribe to Capsule CRM, head to the Zestia Ltd (trading as Capsule) site and pick the tier from the table above that matches your team size and feature needs. The Growth tier is the typical starting point for serious users; annual prepay normally delivers the best unit cost. Pair this page with the linked Subger guides below to time your purchase against active deals and to monitor the post-promo renewal price.

Related Subger guides for Capsule CRM

• Capsule CRM cancel guide
• Capsule CRM deals and discounts
• Capsule CRM promo codes
• Capsule CRM true price tracker
• Crm Sales category hub