NICE CXone — Free Service Overview
NICE CXone is a free Phone & VoIP service. Browse features, available discounts, and alternatives below.
Updated: May 2026
About NICE CXone
NICE CXone
NICE CXone is a crm & sales product operated by NICE Ltd. (NICE CXone, formerly inContact). This 2026 review covers operator background, the current tier ladder and the buying signals to weigh before subscribing. The service competes in the crm & sales category against regional and global alternatives, and the practical decision usually comes down to feature mix, regional availability and renewal economics rather than headline price alone.
Quick facts
- Operator: NICE Ltd. (NICE CXone, formerly inContact)
- Headquarters: Ra'anana, Israel; US HQ in Hoboken, New Jersey
- Public-market status: publicly listed on NASDAQ (NICE) and Tel Aviv Stock Exchange
- Founded: 1986 (NICE); inContact acquired 2016 for USD 940M; rebranded NICE CXone 2020
- Category: crm & sales
- Current tiers: CXone Mpower
- Anchor price (2026): enterprise contact-center suites typically USD 71-209/user/month depending on tier (Digital Agent, Voice Digital Agent, CXone Mpower)
What is NICE CXone?
NICE CXone is a SaaS product that delivers its core workflow through a web app with per-seat billing and enterprise upgrades. Its product surface covers web app for the operator's core workflow alongside API and integrations with common business tools, with the recurring subscription paid through the operator's direct billing or App Store / Google Play / partner-billing surfaces. Customers buy a tier matching their usage profile; the entry tier is suitable for testing the product and higher tiers add features such as mobile companion app.
Why choose NICE CXone
Operator and ecosystem context
NICE CXone is run by NICE Ltd. (NICE CXone, formerly inContact) out of Ra'anana, Israel; US HQ in Hoboken, New Jersey, established 1986 (NICE); inContact acquired 2016 for USD 940M; rebranded NICE CXone 2020. That matters because the crm & sales category is increasingly consolidated and the operator's ownership structure (public vs. private, parent group, regulatory footprint) shapes how aggressively the product is supported and how stable the subscription terms are over multi-year renewals.
Plan structure and pricing tiers
The tier ladder splits across CXone Mpower for testing the service, a standard subscriber tier for everyday use, and a premium / annual option for power users or households. Anchor pricing for 2026: enterprise contact-center suites typically USD 71-209/user/month depending on tier (Digital Agent, Voice Digital Agent, CXone Mpower). Consult Subger's true-price tracker for NICE CXone for all-in renewal costs after taxes and FX conversion.
Product capabilities and integrations
Beyond the headline features, the 2025-2026 differentiator for NICE CXone is 2024-2025 launched NICE CXone Mpower with Enlighten AI Copilot, AI-powered agent assist and Mpower autonomous customer service. That gives the subscription a credible roadmap for the year ahead and distinguishes it from operators that are running their crm & sales catalog on autopilot.
NICE CXone features that matter in 2026
Highlights of the current feature set:
- web app for the operator's core workflow
- API and integrations with common business tools
- mobile companion app
- team or workspace seats with role-based access
- audit log and admin controls on higher tiers
- standard support channels (email, in-app chat)
Buyers should treat this list as a baseline for NICE CXone in the crm & sales category — confirm specific feature availability for your region on the operator's site, since some features and tier names vary between countries.
NICE CXone pricing in 2026
Reference pricing for NICE CXone in 2026: enterprise contact-center suites typically USD 71-209/user/month depending on tier (Digital Agent, Voice Digital Agent, CXone Mpower). The tier ladder typically looks like:
| Tier | Best for | Reference price (2026) |
|---|---|---|
| CXone Mpower | Trial / starter teams | See live pricing on the operator's site |
Subger pairs the public price with the actual all-in cost (taxes, FX conversion, promotional first-period anchors that step up at renewal):
| Subger tool | What it shows |
|---|---|
| True-price tracker | List price changes plus historical promotional anchors |
| Deals page | Active discounts and limited-time offers |
| Promo codes | Stackable codes for new and existing subscribers |
| Cancel guide | Step-by-step termination by billing surface |
NICE CXone apps and platform support
| Surface | Status |
|---|---|
| Web app | Yes |
| API / integrations | Yes |
| iOS / Android | Where offered |
| Browser extensions | Where offered |
| Slack / Teams integration | Selected tiers |
| Admin console | Higher tiers |
Surface availability for NICE CXone can vary by region and tier — confirm current app availability and supported devices on the operator's site before subscribing.
Who NICE CXone fits
NICE CXone is most likely a good match for the following buyers:
- Teams who want a focused web app for the operator's category rather than building the workflow in-house — the core target audience for the product.
- The category-focused subscriber who specifically wants web app for the operator's core workflow from a crm & sales operator rather than a generalist platform.
- The household subscriber evaluating the tier ladder (CXone Mpower) and willing to pay up for API and integrations with common business tools.
- The cross-device user who needs apps across the surfaces listed above plus a credible upgrade path as new devices are added.
- The price-sensitive shopper who wants to track promotional anchors via Subger's true-price tracker and deals page before committing to annual billing.
Frequently asked questions
What is NICE CXone and who runs it?
NICE CXone is a crm & sales product operated by NICE Ltd. (NICE CXone, formerly inContact) headquartered in Ra'anana, Israel; US HQ in Hoboken, New Jersey, founded 1986 (NICE); inContact acquired 2016 for USD 940M; rebranded NICE CXone 2020. It is sold via direct subscription on the operator's website and apps, with payments processed through the operator's billing surfaces.
How much does NICE CXone cost in 2026?
Current tiers are CXone Mpower. Anchor reference pricing for 2026: enterprise contact-center suites typically USD 71-209/user/month depending on tier (Digital Agent, Voice Digital Agent, CXone Mpower). Confirm the live regional price on the operator's site before committing, since promotional cycles and FX conversion can shift the all-in renewal cost.
Is there a free tier or free trial for NICE CXone?
There is no perpetual free tier listed publicly for the standard NICE CXone subscription; the operator may run introductory trials periodically. Check the live signup page for current trial promotions.
Where is NICE CXone available?
Availability follows the operator's licensing and service footprint anchored on Ra'anana, Israel; US HQ in Hoboken, New Jersey. Confirm regional availability on the official site before subscribing, especially for products that have country-specific catalog or pricing rules.
What 2025-2026 features set NICE CXone apart right now?
The current 2025-2026 differentiator is 2024-2025 launched NICE CXone Mpower with Enlighten AI Copilot, AI-powered agent assist and Mpower autonomous customer service. Together with the headline features listed above, that gives buyers a concrete signal that the subscription is being actively developed rather than coasting on a legacy catalog.
Which devices and platforms does NICE CXone support?
Coverage spans the surfaces shown in the platform table above. The current mobile, web and (where applicable) Smart TV apps are the recommended way to consume the service; older devices may be deprecated in successive releases as the operator focuses engineering effort on supported platforms.
How do I cancel NICE CXone?
Cancel through the account or subscription settings on the surface where you bought the plan: the operator's website for direct subscriptions, the App Store or Google Play for in-app purchases, or the partner billing portal for bundled subscriptions. Subger's cancellation guide for NICE CXone walks through each route step-by-step.
Does NICE CXone offer a family or multi-user plan?
Family or multi-account structures depend on the tier. The CXone Mpower tier commonly adds multi-profile or multi-device support; the entry CXone Mpower tier may restrict simultaneous usage. Confirm the per-tier seat limit on the live pricing page before committing to annual billing.
Is NICE CXone worth it compared to crm & sales alternatives?
Value depends on three factors: the specific feature mix you'll use (see the features list above), the regional price after taxes (Subger's true-price tracker for NICE CXone reconciles the headline price with the actual all-in renewal cost), and the credibility of the operator's 2025-2026 roadmap. Buyers should weigh these together rather than relying on headline price alone.
How can I track price changes for NICE CXone?
Subger's renewal tracker for NICE CXone records list-price changes plus promotional anchors over time. Pair it with the deals page for current discount codes and the promo codes page for stackable savings at signup.
Get started with NICE CXone
Confirm the current regional price on the operator's site (enterprise contact-center suites typically USD 71-209/user/month depending on tier (Digital Agent, Voice Digital Agent, CXone Mpower)), choose the tier that matches your usage (CXone Mpower are the most common starting points), and check Subger's deals page for NICE CXone for promotional anchors before completing checkout. Track the subscription's true renewal cost with the true-price tracker once you're signed up.
Related Subger guides
Available Guides
Sources
Subger is not affiliated with, endorsed by, or connected to NICE CXone or its parent companies. All trademarks, service marks, and logos belong to their respective owners. Information on this page is provided for informational and comparison purposes only. Pricing and plan details are sourced from publicly available information and may not reflect current offerings — please verify with the official provider. If you are a representative of this service and believe any information is inaccurate, please contact us at info@subger.com.
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