Can I cancel Botify mid-contract?

Botify uses annual enterprise contracts, and mid-contract cancellations are generally not permitted unless your agreement includes a termination-for-convenience clause. You are typically liable for the full contracted term. Review your specific service agreement for early termination provisions.

Will I get a refund if I cancel early?

Refunds for early cancellation are not standard for Botify enterprise contracts. Fees are paid upfront (annually or quarterly) and are generally non-refundable. Any refund would need to be negotiated directly with Botify and is at their discretion.

How much notice do I need to give to cancel before auto-renewal?

Most Botify contracts require 30–90 days written notice before the contract renewal date to prevent automatic renewal. The exact notice period is specified in your signed agreement — check the renewal or termination section carefully.

Can I still access my data after cancellation?

Access to the Botify platform, including all crawl data, reports, and log file analyses, ends when your contract expires. You should export all needed reports and data before your contract end date using the built-in CSV/Excel export features.

How do I request deletion of my data after cancelling?

To request deletion of your company's data after cancellation, contact Botify's Data Protection Officer at Dpo@botify.com citing your GDPR or applicable data rights. Standard data retention periods apply as outlined in Botify's privacy policy unless a deletion request is made.

Can I reactivate my Botify account after cancelling?

Yes, you can re-subscribe to Botify by contacting their sales team at botify.com/contact-us. Note that historical crawl data from your previous contract may not be retained, so export what you need before your access expires.

How to Cancel Botify (2026)

Botify plans start from $500.00/month. Follow our 6-step guide to cancel your subscription in about 20 minutes — with tips to avoid retention offers.

Updated: April 2026

from $500.00/month

(≈ THB 16,049.87)

HardYou save $6,000.00/year by cancelling

Estimated Time:20 minutes

Cancel Method:Email

Review your contract terms

Locate your signed Botify service agreement and identify your contract end date, auto-renewal date, and required notice period. Botify contracts typically require 30–90 days written notice before the renewal date to avoid automatic renewal for another annual term.

Log in to verify account details

Sign in at app.botify.com to confirm your account name, subscription tier, and any active projects. This information will be needed when formally communicating your intent to cancel.

Contact your Customer Success Manager (CSM)

Reach out directly to your dedicated Botify Customer Success Manager or Account Executive via email. If you do not have a direct contact, use the support portal at support.botify.com or submit a request via the contact form at botify.com/contact-us, clearly stating your intent to cancel and referencing your account name and contract.

Submit formal written cancellation notice

Send a written cancellation notice to your CSM and/or legal/billing contact at Botify. Include: your company name, account ID, contract start/end dates, and a clear statement that you do not wish to renew. Request written confirmation of receipt. Send well within the contractual notice window (often 60–90 days before renewal).

Confirm cancellation in writing

Follow up if you do not receive a written acknowledgment within 3–5 business days. Obtain a confirmation email or document from Botify stating the cancellation has been accepted, the effective end date, and that auto-renewal has been disabled.

Request data export before access ends

Before your contract end date, export any crawl reports, log file analyses, or dashboards you need to retain. Use the export functions within the Botify platform (CSV/Excel downloads from reports and URL Explorer). Data access ends when the contract expires.

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