Will I lose access immediately when I cancel?

If you downgrade via the 'Adjust Plan' button, your account may be immediately converted to the Free plan (30,000 sessions/month) even if your paid term has not expired. This is a known issue reported by users — contact support@fullstory.com if this happens before your paid period ends.

Can I get a refund after cancelling?

FullStory does not offer pro-rata refunds for voluntary cancellations. Refunds are only available if FullStory commits a material breach and fails to remedy it within 30 days, or if service availability falls below 90% in a given month (customer must notify within 30 days of that month).

How much notice do I need to give to avoid auto-renewal?

Annual contracts require written notice of non-renewal at least 60 days before the subscription end date. If you miss this window, the contract automatically renews for another 12 months at the current rate.

What happens to my session replay data after I cancel?

FullStory retains your data for 6 months after cancellation. If you reactivate within that window, you regain access to historical data within your plan's retention limits. After 6 months, all data is permanently deleted.

Can I reactivate my account after cancelling?

Yes, you can reactivate within 6 months of cancellation and your historical data will still be available. After 6 months, the data is permanently deleted and cannot be recovered.

How do I permanently delete my FullStory account?

There is no self-service account deletion button. Email support@fullstory.com to request permanent account deletion. FullStory will delete all your data upon confirmation.

How to Cancel FullStory (2026)

FullStory plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:10 minutes

Cancel Method:Website

Log in to FullStory

Go to app.fullstory.com and sign in with your account credentials.

Open Account Settings

Click your profile or account icon in the top-right corner of the dashboard to open the account menu.

Navigate to Subscription

Go to Settings > Account Management > Subscription to view your current plan details.

Click 'Adjust Plan'

Click the 'Adjust Plan' button. Note: this does not immediately cancel — for annual/enterprise plans it routes a request to your Account Executive or the FullStory sales team.

Select a cancellation reason

When prompted, select your reason for cancelling or downgrading from the dropdown list.

Confirm downgrade to Free plan

Confirm you want to downgrade to the Free plan (30,000 sessions/month). This is the self-service path; full contract termination for annual plans requires written notice (see step 7).

Send written notice of non-renewal (annual plans)

If you are on an annual contract, send written notice to support@fullstory.com or your Account Executive at least 60 days before your subscription renewal date. Missing this window results in automatic renewal for another 12 months.

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