Can I access H2O AI Cloud after I cancel?

Access continues until the end of the paid contract term. Once the term expires and the subscription is not renewed, access to the platform and all entitlements is revoked. There is no grace period after the contract end date.

Will I get a refund when I cancel?

Generally no. The EULA states all remaining fees for the full subscription term are due and non-refundable upon cancellation. A pro-rata refund of unused prepaid fees is only available if you terminate for cause — meaning H2O.ai materially breached the contract and failed to cure within 30 days of written notice. AWS Marketplace explicitly states 'no refunds' in its listing policy.

How do I reactivate my subscription after canceling?

Contact H2O.ai sales at https://h2o.ai/company/contact/ or email sales@h2o.ai to negotiate a new contract. There is no self-serve reactivation portal; a new order form must be signed.

What happens to my data after cancellation?

Per H2O.ai's privacy policy, customer-provided data (input data, metadata, model data) is deleted upon termination of the customer environment. Logs may be retained for up to 3 years; operational telemetry may be retained indefinitely for security purposes. You can email privacy@h2o.ai to request confirmation of data deletion.

How much notice do I need to give to avoid auto-renewal?

You must provide written notice of non-renewal at least 60 days before the current subscription term expires. Missing this deadline results in automatic renewal for the same contract length (typically 12, 24, or 36 months) and all fees become due.

Can I cancel an H2O.ai free trial or evaluation account easily?

Yes — evaluation or trial agreements have a much simpler cancellation: either party may terminate with just 2 days' email notice. Send an email to support@h2o.ai stating you wish to terminate your evaluation, and access will be revoked within 2 days.

How to Cancel H2O.ai (2026)

H2O.ai plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

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Estimated Time:10 minutes

Cancel Method:Email

Review your contract terms

Before canceling, check your signed agreement or order form for the contract end date. H2O.ai subscriptions auto-renew annually and require written notice at least 60 days before expiration to stop renewal. Missing this window means you are liable for the full next term.

Log in to the support portal

Go to https://support.h2o.ai/support/home and sign in with your H2O.ai account credentials. If you do not have a portal account, use the 'Sign Up Here' link on the same page to create one tied to your company email.

Submit a cancellation / non-renewal ticket

Click 'New Support Request' or 'Submit a Ticket'. In the subject line write 'Non-Renewal Notice – [Your Company Name]'. In the description state your intent to cancel, include your contract number or account ID, the current term end date, and the effective cancellation date. Attach your order form if available.

Send a formal written notice by email

Simultaneously send the same non-renewal notice to support@h2o.ai and legal@h2o.ai (subject: 'Attn: Legal Notice – Non-Renewal – [Your Company Name]'). Written email notice to both addresses satisfies the contractual notice requirement. Keep the sent email as proof of the 60-day notice.

Confirm receipt from H2O.ai

Wait for a confirmation reply (Silver tier: up to 1 business day; Gold/Platinum: within 2–4 hours). If you do not hear back within 2 business days, call H2O.ai support at 650-227-4572 to confirm the cancellation ticket was received and logged.

Cancel AWS / GCP Marketplace subscription (if applicable)

If your subscription was purchased through AWS Marketplace or Google Cloud Marketplace, also cancel it from within that platform. In AWS: go to AWS Marketplace → Your Marketplace Software → H2O AI Cloud → 'Cancel subscription'. This stops future billing through the cloud provider independently of the H2O.ai contract notice.

Request data deletion confirmation

After the contract end date, send an email to privacy@h2o.ai requesting written confirmation that your customer data has been deleted per the privacy policy ('Customer data is deleted upon termination of the customer environment'). Retain this confirmation for compliance records.

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