What happens to my data when I cancel?

All database data is permanently deleted immediately. There is no grace period or recovery window. You must back up your data before initiating the cancellation process.

Will I get a refund for unused time in my billing cycle?

No. Redis Cloud has a strict no-retroactive-refunds policy. Charges are non-refundable even if you cancel mid-cycle. Rare exceptions (e.g., billing errors) are handled case-by-case by Redis Support.

Can I reactivate my subscription after cancelling?

No. A cancelled subscription cannot be recovered or reactivated. To use Redis Cloud again, you must create an entirely new subscription from scratch.

What if I delete my databases but forget to delete the subscription?

You will still be charged. Deleting all databases does not cancel the subscription — you must explicitly delete the subscription itself to stop billing.

Is there a free tier I can downgrade to instead of cancelling?

Yes. Redis Cloud Essentials offers a free 30 MB plan. You can downgrade to this instead of cancelling entirely, which preserves your account and avoids permanent data loss.

Can I cancel if I have an outstanding balance?

No. Any outstanding balance must be cleared before Redis Cloud will allow you to cancel or delete the subscription.

How to Cancel Redis Cloud (2026)

Redis Cloud plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ THB 0.00)

Medium

Estimated Time:5 minutes

Cancel Method:Website

Sign in to Redis Cloud console

Go to https://cloud.redis.io/ and sign in with your account. You must be logged in as the Account Owner — only Account Owners can cancel subscriptions.

Delete all databases in the subscription

In the left navigation, click 'Databases'. For each database: click the database name to open it, scroll down to the 'Danger Zone' section, and click the 'Delete' button. In the confirmation dialog, if this is the last database in the subscription, you can check the box labeled 'Delete my subscription and stop my payment' to cancel both the database and subscription in one step (skip steps 3–5 if you do this).

Confirm database deletion

In the deletion confirmation dialog, confirm you want to delete the database. If there are multiple databases, repeat Step 2 for each one until all databases are removed from the subscription.

Navigate to Subscriptions

In the top navigation, click 'Subscriptions'. Select the subscription you want to cancel.

Open the Overview tab

Click the 'Overview' tab on the subscription page. Scroll down to find the deletion option — the 'Delete subscription' button only appears after all databases have been removed.

Click 'Delete subscription'

Click the 'Delete subscription' button (some UI versions label it 'Cancel Subscription'). A confirmation dialog will appear — click 'Delete subscription' (or 'Yes, cancel') to permanently delete the subscription and stop all charges.

Cancel marketplace billing if applicable

If you subscribed via AWS Marketplace, go to AWS Console → AWS Marketplace → Manage Subscriptions, find Redis Cloud, and unsubscribe. If via Google Cloud Marketplace, go to Google Cloud Console → Marketplace → Your Orders and cancel the Redis Cloud order. Skipping this step will result in continued marketplace billing.

Cheaper Alternatives

Microsoft 365

from THB 299.00/month

Google Workspace

from $0.00/month(≈ THB 0.00)

Wasabi

from $6.99/month(≈ THB 229.03)

さくらのクラウド

from $0.00/month(≈ THB 0.00)

Salesforce Essentials

from $25.00/month(≈ THB 819.13)

FAQ

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