Will I lose access immediately after cancelling?

No. Your paid Pro features remain active until the end of the current billing cycle.

Can I get a refund after cancelling?

Statsig does not publish a refund policy for Pro/self-serve plans, and enterprise fees are explicitly nonrefundable. Refunds are generally not offered.

How do I cancel an Enterprise contract?

Enterprise contracts are non-cancelable mid-term and auto-renew for 12-month periods. You must provide written notice of non-renewal at least 30 days before the end of your current term to avoid auto-renewal.

Can I reactivate my subscription after cancelling?

Yes. You can upgrade back to a paid plan at any time through Project Settings > Usage & Billing in the Statsig console.

What happens to my data after cancellation?

Statsig does not publish an official data retention or deletion policy. Contact support@statsig.com or reach out via their Slack community for specifics on data handling after downgrade or cancellation.

Who do I contact if I have billing issues?

Reach Statsig support at support@statsig.com or through their public Slack community. Enterprise customers have a dedicated Account Manager and private Slack channel.

How to Cancel Statsig (2026)

Statsig plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ THB 0.00)

Easy

Estimated Time:3 minutes

Cancel Method:Website

Log in to Statsig Console

Go to app.statsig.com and sign in to your account.

Open Project Settings

Click 'Project Settings' in the left sidebar navigation.

Go to Usage & Billing

Click the 'Usage & Billing' tab within Project Settings.

Click Cancel Subscription

Locate and click the 'Cancel Subscription' or 'Downgrade Plan' button on the billing page.

Review access loss warnings

Read through the prompts describing which features and access will be lost upon cancellation.

Confirm cancellation

Click the confirmation button to finalize the cancellation. You will receive a confirmation email.

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FAQ

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