Can I still access my account after it is closed?

Yes. Closed accounts can be logged back into at any time to view usage, billing, and account-level activity logs. You can also reopen a closed account to start new services. Only a full deletion is irreversible.

Are there refunds when I cancel?

ClickHouse Cloud's official documentation does not mention any refund policy upon cancellation. As a pay-as-you-go service, you are billed for actual usage and charges stop once services are deleted. Contact support at [email protected] for billing disputes.

How long does account closure take?

The timeline is not specified in the documentation, but you must submit a support ticket and wait for ClickHouse's team to process it manually. You will receive a confirmation email when closure is complete.

Can I request deletion of my personal data?

Yes. Account administrators may separately request personal data deletion. This process takes up to 30 days and is completely irreversible — the account cannot be reopened and you will no longer receive product updates.

Do I have to delete my services before submitting the closure request?

Yes. The official documentation requires you to stop and delete all services before submitting the closure request, to prevent additional charges from accruing during the processing period.

What if I'm billed through AWS or Azure Marketplace?

If you subscribed to ClickHouse Cloud via AWS Marketplace or Azure Marketplace, you may also need to cancel the subscription through the respective marketplace portal in addition to submitting the closure request to ClickHouse support.

How to Cancel ClickHouse Cloud (2026)

ClickHouse Cloud plans start from $46.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from $46.00/month

HardYou save $552.00/year by cancelling

Estimated Time:10 minutes

Cancel Method:Website

Export your data

Log in to your ClickHouse Cloud console at console.clickhouse.cloud. Before doing anything else, export any data you need to keep from your services, as it will be permanently lost once services are deleted.

Delete all services

In the console, stop and delete every service in your account to prevent additional charges from accruing. Navigate to each service and use the service settings to delete it.

Remove all users except the admin

Go to the 'Users' section in your organization settings and remove all users except the administrator account that will be submitting the closure request. This prevents new services from being created during processing.

Verify no outstanding charges

Click the 'Usage' and 'Billing' tabs in the control panel to confirm all charges have been paid. Accounts with unpaid balances cannot be closed.

Open the Help panel

Click the Help button — the question mark (?) icon in the upper-right corner of the console — to open the support panel.

Create a support case

Under the Support section, select 'Create case'. Fill in the case form with: Priority = Severity 3, Subject = 'Please close my ClickHouse account', and optionally a brief description of why you are cancelling. Click 'Create new case' to submit.

Wait for confirmation email

ClickHouse support will process your closure request and send a confirmation email when the account has been closed. Closed accounts can be logged back into to view usage and billing history, but no new services can be created.

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FAQ

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