How long do I have access to the internet after I cancel?

Your service remains active until the cancellation date you specified with the agent. Since TELUS bills one month in advance, you typically have access until the end of the paid billing period, and you receive a pro-rated credit for any days after the cancellation date.

Will I get a refund after cancellation?

Because TELUS bills in advance, your final bill will include a credit for the unused portion of the month after your cancellation date. If the credit results in an overall credit balance on your account, TELUS mails a refund cheque to your billing address. Note: if you received a sign-up bonus or one-time credit and cancel within the first 90 days, that credit is reversed.

Is there an early termination fee for cancelling TELUS Internet?

Yes, if you are within a fixed-term contract (typically 2 years), an Early Termination Fee applies and is calculated based on the number of months remaining in your contract. If you are on a month-to-month plan, there is no ETF. Exception: if you are moving to an area where TELUS does not provide service, you can request a fee waiver — have proof of the new address ready.

Can I reactivate my TELUS Internet service after cancelling?

Yes, you can reactivate service by calling TELUS or signing up online, subject to availability at your address. However, you will likely be treated as a new customer, may need to sign a new contract, and promotional pricing from your original plan is not guaranteed to be reinstated.

What happens if I don't return the rented equipment?

TELUS sends a postage-paid return waybill within 1–3 business days of cancellation. You have 28 days from cancellation to return all rented equipment (modem, router, cables). If TELUS does not receive the equipment within that window, unreturned equipment fees are charged to your account.

Can I cancel TELUS Internet online or through the app?

No. As of 2026, TELUS does not offer self-serve cancellation online or in the My TELUS app. The app only allows adding or upgrading services. Cancellation must be done by calling 1-888-811-2323.

How to Cancel Telus Internet (2026)

Telus Internet plans start from $0.00/month. Follow our 8-step guide to cancel your subscription in about 45 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:45 minutes

Cancel Method:Phone

Gather your account information

Before calling, have ready your TELUS account number (found on your bill or in My TELUS), the name on the account, your billing address, and your desired cancellation date. Also note any rented equipment you have (modem, router, Optik TV boxes) as you will need to return them.

Call TELUS Home Services at 1-888-811-2323

Dial 1-888-811-2323 (TELUS Home Services line). When prompted by the automated system, say 'Cancel service' or select the billing/account changes option. Online cancellation via My TELUS is not available for internet — this must be done by phone.

Verify your identity

The agent will ask you to verify your identity using your account number, PIN, or billing address. Have your account details ready to speed up this step.

State your intent to cancel and set a cancellation date

Clearly tell the agent you want to cancel your internet service and provide the effective cancellation date. Be firm — agents are trained to offer retention deals such as discounted rates, service credits, or plan downgrades. Decline if you wish to proceed with cancellation.

Review early termination fees (if on a contract)

Ask the agent to confirm any Early Termination Fee (ETF) that applies if you are mid-contract. TELUS calculates ETFs based on remaining months in the term. If you're moving to an area TELUS doesn't serve, you may be able to waive this fee — ask explicitly.

Request written confirmation

Ask the agent to send a cancellation confirmation email to the address on file. Note the agent's name, the confirmation or reference number, and the exact cancellation date they set. This protects you against billing disputes.

Return rented equipment within 28 days

Within 1–3 business days after cancellation, TELUS will email or mail you a postage-paid return waybill. Pack all rented equipment (modem, router, power adapters, cables) securely in a box, affix the waybill, and drop it at any Canada Post location. Keep your tracking receipt. Failure to return within 28 days results in unreturned equipment charges.

Check your final bill

Your final bill will include a pro-rated credit from your cancellation date to your next bill date (since TELUS bills one month in advance). It will also list any ETF or unreturned equipment charges. If a credit balance remains, a refund cheque is mailed to your billing address.

Cheaper Alternatives

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from $120.00/month

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