Can I cancel Upwork Enterprise through my account settings?

No. Upwork Enterprise does not offer a self-service cancellation option in the account settings. You must contact your dedicated account executive or program manager directly, or use the Enterprise contact form at upwork.com/enterprise/contact-us.

Is there a notice period or early termination fee?

Upwork Enterprise contracts are individually negotiated, so notice periods and early termination clauses vary by client. Your specific terms are outlined in your contract. Contact your account team to clarify these terms before initiating cancellation.

What happens to my active freelancer contracts when I cancel?

All active contracts must be manually ended before the account can be closed. You will need to close each hourly and fixed-price contract individually, settle all pending payments, and withdraw any open proposals before the account closure can be processed.

Will I get a refund when I cancel Upwork Enterprise?

Refund eligibility depends on your specific contract terms. Enterprise pricing and billing cycles are fully custom, so any refund for unused time must be negotiated directly with your account team. There is no standard public refund policy for Enterprise cancellations.

Can I reactivate my Upwork Enterprise account after cancellation?

Yes, you can re-engage with Upwork Enterprise (now rebranded as 'Lifted, an Upwork Company') by contacting their sales team. However, a new contract would need to be negotiated. Visit upwork.com/enterprise or go-lifted.com to initiate a new Enterprise inquiry.

What happens to my company data after cancellation?

Upwork retains account data in accordance with its Privacy Policy. You can request account data deletion by submitting a request through Upwork's privacy tools. Note that transaction records may be retained for legal and tax compliance purposes even after account closure.

How to Cancel Upwork Enterprise (2026)

Upwork Enterprise plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:15 minutes

Cancel Method:Email

End all active contracts

Before cancellation can proceed, you must close all active hourly and fixed-price contracts on your Enterprise account. Go to your Upwork dashboard, open each active contract, and use the 'End Contract' button to close them one by one.

Clear pending payments

Ensure all outstanding invoices and pending payments are settled. Navigate to 'Reports' > 'Billing' in your Enterprise dashboard and resolve any open payment items.

Withdraw open proposals

Withdraw any pending job proposals or open positions posted under your Enterprise account to ensure no new contracts can be initiated during the cancellation process.

Contact your dedicated account team

Upwork Enterprise does not have a self-service cancellation option. Contact your assigned Program Manager or Account Executive directly via email to initiate the cancellation. If you do not know your account team contact, use the Enterprise contact form at https://www.upwork.com/enterprise/contact-us or call 1-866-262-4478.

Request account closure in writing

Clearly state in your message that you wish to cancel your Upwork Enterprise subscription. Ask your account executive to confirm: (1) any notice period required under your contract, (2) any early termination clauses, and (3) the effective cancellation date.

Confirm cancellation and retain documentation

Wait for written confirmation from your account team that the Enterprise account has been closed. Save all confirmation emails or case numbers for your records. Note that the product has been rebranded as 'Lifted, an Upwork Company' — support may now reply from Lifted-branded email addresses.

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