Document360 — Overview & Pricing

Document360 is a knowledge base subscription operated by Kovai.co Inc. (doing business as Document360), headquartered in Coimbatore, India with US offices in Wilmington, Delaware. The product launched in 2017 and has become a category staple. This page tracks live pricing, named tiers, supported platforms and the practical jobs where Document360 earns its keep against competing in the knowledge base and customer self-service category alongside other documentation platforms.

Quick Facts

• Operator: Kovai.co Inc. (doing business as Document360)
• Headquarters: Coimbatore, India with US offices in Wilmington, Delaware
• Founded: 2017
• Public-market status: privately held
• Flagship paid tier: Standard (Standard at $149/project/month annual)
• Free tier available: Yes (Free)
• Where it sells: Sold globally with USD billing
• 2025-2026 differentiator: Document360 shipped Eddy AI for search and authoring in 2024 and is expanding ticket deflection and generative-AI authoring across the Business and Enterprise tiers in 2025.

What is Document360?

Document360 is a knowledge base subscription that launched in 2017 under Kovai.co Inc. (doing business as Document360). The product is built around Markdown and WYSIWYG editor with version history, Multi-language documentation with locale fallback, AI search and assistive content generation (Eddy AI), with the rest of the catalogue tracked in the platform sections below. The Subger catalogue page pulls live tier pricing from our internal database and links into cancel guides, deal hunters and renewal price trackers so subscribers can monitor Document360 across its full lifecycle.

Why choose Document360

Product roadmap and 2025-2026 differentiation

Document360 is operated by Kovai.co Inc. (doing business as Document360) out of Coimbatore, India with US offices in Wilmington, Delaware, and the team continues to invest in the catalogue that subscribers care about most. The latest roadmap milestone — document360 shipped eddy ai for search — gives buyers a concrete reason to evaluate Document360 now rather than waiting for the next refresh cycle.

Feature breadth that matters

Beyond the headline, Document360 ships Public and private knowledge bases with custom domain, Native widgets for in-app help and ticket deflection and Integrations with Zendesk, Intercom, Salesforce, Slack and Microsoft Teams. This depth matters because teams rarely buy a single capability — they need a system that absorbs adjacent jobs over time without forcing a vendor switch.

Integration ecosystem and developer access

Document360 integrates with the rest of the modern productivity and developer stack out of the box. The Document360 team maintains documented webhooks, public APIs and official client libraries so engineering teams can wire it into their existing identity, observability and CI/CD systems without bespoke glue code.

Document360 pricing in 2026

The current ladder for Document360 ranges from Free ($0) up to Enterprise (Custom). The anchor paid tier most teams compare is Standard at Standard at $149/project/month annual, sourced from the public Document360 pricing page.

Live pricing across countries

For country-by-country billing currency, taxes and renewal pricing for Document360, see the live pricing table on this page. It pulls directly from our catalogue so promotions, anchor tiers and price drops surface the moment we capture them.

Document360 apps and platform coverage

Document360 runs on the platforms its category demands. The table below summarises coverage as of 2026.

Use cases Document360 fits

• Subscribers using markdown and wysiwyg editor with version history as their primary reason to upgrade
• Teams that need multi-language documentation with locale fallback on a single billing relationship
• Buyers who value ai search and assistive content generation (eddy ai) as part of the Standard bundle
• Operators evaluating Document360 against competing in the knowledge base and customer self-service category alongside other documentation platforms
• Existing Document360 customers expanding their footprint to Standard from a free or entry tier

Comparable products in the Subger catalogue

If you are evaluating Document360 alongside other tools, the Subger catalogue maintains a separate page per service with live pricing and tier names. Use the relevant hub to compare Document360 with adjacent knowledge base subscription candidates on price, free-tier availability and feature coverage. For each candidate Subger also tracks the cancellation flow, current promo codes and renewal price history so total cost of ownership is visible upfront. Start with the Deals hub, the Promo codes hub and the Renewal price tracker.

Frequently asked questions

Who operates Document360?

The legal operator is Kovai.co Inc. (doing business as Document360). The product was founded in 2017; the parent's public-market status today is privately held.

How much does Document360 cost in 2026?

The flagship paid tier (Standard) is Standard at $149/project/month annual. The full ladder — Free, Standard, Professional, Business, Enterprise — is in the pricing table above with feature differences per tier.

Does Document360 offer a free tier or trial?

Yes — Free is available at $0 with the usage caps shown in the pricing table above. You can also browse the Subger deals page for promotional pricing on paid tiers.

What platforms does Document360 run on?

Document360 covers the platforms shown in the platform table above. Mobile, desktop and API surfaces vary by tier, and the vendor's release notes track new integrations as they ship.

What's new in Document360 for 2025-2026?

In short, the team continues to invest where it matters most: document360 shipped eddy ai for search. That is the development most likely to influence whether Document360 is the right choice for a buyer evaluating knowledge base subscription options in 2026.

How does Document360 compare to other knowledge base subscription options?

Document360 differentiates on markdown and wysiwyg editor with version history and multi-language documentation with locale fallback plus the broader feature ladder shown above. For a side-by-side comparison with adjacent products, see the Subger category hub linked at the bottom of this page.

Can I cancel Document360 anytime?

Yes — cancellation is self-service from document360.com under Workspace → Subscription. Subger maintains a step-by-step cancellation guide on the cancel hub that covers the specific in-product flow, refund eligibility and what data is preserved after cancel.

Does Document360 offer team, family or enterprise pricing?

Yes — the higher tiers (Enterprise) target larger deployments with admin controls, audit logs and dedicated support. Quoted pricing depends on seat count and contract length; the pricing table above shows the published anchors.

Is Document360 available outside the United States?

Yes. Document360 is sold across the following markets: Sold globally with USD billing. See the live pricing table for country-specific tier pricing in local currencies where applicable.

Where can I find Document360 deals and promo codes?

The Subger deals page tracks current Document360 promotional pricing, and the renewal price tracker stores historical price points so subscribers can spot post-trial price hikes. Both are linked in the related guides section below.

Get started with Document360

To sign up for Document360, head to the live pricing table at the top of this page. Pick the tier that matches usage: Free for evaluation or Standard for production usage at Standard at $149/project/month annual, or the Enterprise tier for advanced deployments. After signup, bookmark this Subger page to monitor renewal pricing and catch any tier or anchor-price changes from Kovai.co Inc. (doing business as Document360).

Related Subger guides

• Cancel Document360 — step-by-step cancellation guide for the current portal
• Document360 deals and promo codes — live promotional offers tracked across the year
• Document360 true price tracker — renewal-price history and post-trial cost watch
• Document360 promo codes — coupon and code archive with expiration tracking
• Browse the full Subger services catalogue