Can I cancel Atlan mid-contract?

Mid-term cancellation is generally not available for Atlan's annual enterprise contracts. You would typically be required to pay out the remainder of your contract term. Check your specific agreement for early termination clauses.

How much notice do I need to give to cancel?

The standard notice period for enterprise SaaS contracts of this type is 60–90 days before the renewal date, submitted in writing. Check your specific contract for the exact required notice period.

Will I get a refund if I cancel?

No public refund policy exists. Given that Atlan bills annually and upfront, refunds for mid-contract cancellations are unlikely. AWS Marketplace purchases are eligible for a full refund within 48 hours of purchase; after that, refunds are at Atlan's discretion.

What happens to my data after cancellation?

Post-cancellation data access is not explicitly documented publicly for the main platform. You will likely have limited access during a wind-down period. Contact privacy@atlan.com to request data deletion. Specific retention timelines are typically covered in your Data Processing Agreement (DPA).

Can I reactivate my Atlan account after cancelling?

Yes. Contact support@atlan.com to discuss reactivation. Your CSM or the sales team can assist with setting up a new contract.

Is there a way to downgrade instead of cancelling?

Yes. Email support@atlan.com or contact your CSM to discuss moving to a lower-tier plan (e.g., from Enterprise to Starter). This may be offered as a retention alternative during the cancellation process.

How to Cancel Atlan (2026)

Atlan plans start from $3,000.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from $3,000.00/month

(≈ ZAR 49,296.28)

HardYou save $36,000.00/year by cancelling

Estimated Time:10 minutes

Cancel Method:Email

Review your contract terms

Check your Atlan contract for the notice period required to cancel (typically 60–90 days before renewal date). Atlan is an enterprise, sales-led platform with annual contracts — there is no self-serve cancellation button in the product UI.

Locate your Customer Success contact

If you have a Premium or Enterprise plan, identify your assigned Data Success Manager (DSM) or Customer Success Manager (CSM). Their contact details will be in your onboarding emails or your Atlan workspace admin area.

Email support or your CSM

Send a cancellation or non-renewal request to support@atlan.com (or directly to your CSM/DSM). Include your workspace name, account email, and a clear statement that you wish to cancel or not renew. For AWS Marketplace subscribers, initiate cancellation through the AWS Marketplace console instead.

Submit a formal support request

Optionally, file a formal request at https://ask.atlan.com/hc/en-us/requests/new to create a tracked support ticket for your cancellation. Reference your contract end date and required notice period.

Confirm cancellation in writing

Request written confirmation from Atlan that your cancellation or non-renewal has been accepted. Keep this for your records, especially important given annual prepayment terms.

Request data export before access ends

Before your subscription expires, export any metadata, glossaries, or assets you need. After expiry, access is limited. For full data deletion, email privacy@atlan.com.

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FAQ

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