Can I still use My5 after cancelling Premium?

Yes, My5 is a free service. After cancelling Premium, you'll revert to the free tier with ads. All on-demand content from Channel 5 remains available.

How do I cancel My5 Premium if I subscribed via the App Store?

If you subscribed through the Apple App Store or Google Play, you need to cancel through your device's subscription settings, not through the My5 website.

Will I get a refund for the remainder of my My5 Premium billing period?

My5 Premium typically does not offer prorated refunds. Your premium access continues until the end of the current billing cycle.

How to Cancel My5 Premium (2026)

My5 Premium plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.

Updated: March 2026

from $0.00/month

(≈ ZAR 0.00)

Easy

Estimated Time:3 minutes

Cancel Method:Website

Log in to My5

Visit channel5.com and sign in with your My5 account credentials.

Go to Account Settings

Click your profile icon and select 'Account Settings' or 'My Account' from the menu.

Find Premium subscription

Navigate to the 'Subscription' or 'Premium' section of your account settings.

Cancel My5 Premium

Click 'Cancel Premium' or 'Cancel Subscription' and provide a reason if asked.

Confirm your cancellation

Confirm the cancellation. You'll revert to the free, ad-supported My5 tier at the end of your billing period. A confirmation email will be sent.

Retention Tips

Before you cancel My5 Premium, remember that you'll start seeing ads again on all content. Premium gives you an ad-free experience plus exclusive early access to select shows. Would you like to continue enjoying ad-free viewing?