Will my remaining balance be returned if I close my PokerStars account?

Yes, but you must withdraw it yourself before the account is closed. If there is a balance remaining at closure, PokerStars may refund it to your last payment method, but it's safer to withdraw first.

Does PokerStars offer responsible gambling tools instead of full closure?

Yes. PokerStars offers deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These can be found under 'Responsible Gaming' in the account settings. In the UK, you can also use GAMSTOP for multi-site self-exclusion.

How long does PokerStars account closure take?

Account closure is typically processed within 1–5 business days. If you contact support by email, allow a few extra days for their team to respond and process your request.

How to Cancel PokerStars (2026)

PokerStars plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 8 minutes — with tips to avoid retention offers.

Updated: March 2026

from $0.00/month

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Easy

Estimated Time:8 minutes

Cancel Method:Website

Log in to PokerStars

Open the PokerStars client or visit pokerstars.com and sign in with your account credentials.

Withdraw your remaining balance

Click on the cashier, select 'Withdraw', and transfer all remaining funds to your linked payment method. Ensure the withdrawal completes before closing your account.

Go to Account Settings

Click your username or the account menu and navigate to 'Account Settings' or 'My Profile'.

Request account closure

Look for 'Close Account' or 'Deactivate Account' within the settings. Alternatively, email PokerStars support at support@pokerstars.com and request account closure, providing your account username and reason.

Confirm and await processing

Confirm your closure request via email or on-screen prompt. PokerStars will process your request and send a confirmation email within 1–5 business days.

Retention Tips

We're sorry to see you go. Before we close your account, we want to let you know about our responsible gaming options. You can set deposit limits, take a break with a cooling-off period, or self-exclude for a longer period — all without permanently losing your account. If you're in the UK, GAMSTOP provides free self-exclusion across all licensed operators. Organizations like GamCare (gamcare.org.uk) and the National Problem Gambling Helpline (1-800-522-4700) are also available for support. If you'd still like to proceed with closing your account, please let us know and we'll process your request.

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