Can I pause my store instead?

Yes, Shopify offers a 'Pause and Build' plan at a reduced rate that keeps your store accessible but disables checkout.

What happens to my data?

Your store data is preserved for a limited time. You can reactivate within that window to restore everything.

Do I need to cancel third-party apps?

Yes, cancel any third-party app subscriptions separately as they bill independently from Shopify.

How to Cancel Shopify (2026)

Shopify plans start from $5.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: March 2026

from $5.00/month

(≈ ZAR 81.44)

EasyYou save $60.00/year by cancelling

Estimated Time:10 minutes

Cancel Method:Website

Sign in to Shopify Admin

Go to your Shopify admin panel and sign in.

Go to Settings

Click 'Settings' in the bottom-left corner of the admin panel.

Click Plan

Select 'Plan' from the settings menu.

Click Deactivate store

Scroll down and click 'Deactivate store' or 'Cancel subscription'.

Select a reason

Choose a reason for closing your store from the dropdown.

Decline retention offers

Shopify may offer to pause your store or switch plans. Decline to continue.

Enter password and confirm

Enter your Shopify password and click 'Deactivate store' to finalize.

Retention Tips

Shopify will offer to pause your store, switch to a cheaper plan, or offer a discount. They'll also remind you to export your data.

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Save $5.00/mo

FAQ

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