When will my service be cut off after I cancel?

Administrative cancellation is processed immediately upon confirmation. Physical signal cutoff typically takes up to 48 hours, though full system processing can take up to 10 business days.

Will I get a refund for the unused portion of the month?

Officially, early-month cancellations may qualify for a proportional credit note (nota de crédito), but this is difficult to obtain in practice. Standard practice is that you pay for the full month in which you cancel — and if you cancel on or after the 15th, you are billed for one additional full month.

Can I reactivate my service after cancelling?

Yes. You can contract a new plan after cancellation and will be treated as a new customer. Some users deliberately threaten cancellation to negotiate a better promotional rate.

What do I do if Telecentro keeps charging me after cancellation?

Use your cancellation request number (número de solicitud de baja) as evidence. You can escalate to ENACOM (national telecom regulator) at enacom.gob.ar or file a complaint with Defensa al Consumidor.

Do I need to return the modem and decoder?

Yes. You must return all Telecentro-provided hardware (modem/router with power adapter, smart decoder with remote). A technician schedules a home pickup ('retiro a domicilio') within 7 business days. Failure to return equipment can result in charges of up to USD 200.

Can I cancel just one service, like cable TV, while keeping internet?

Yes. Individual bundle components — cable TV, phone, or premium add-ons like HBO or sports packs — can be removed without cancelling the entire subscription.

Cómo cancelar Telecentro (2026)

Los planes de Telecentro empiezan desde 0,00 US$/mes. Sigue nuestra guía de 8 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Medio

Visitar el sitio web

Tiempo estimado:15 minutos

Método Cancelar:Website

Log in to Sucursal Virtual

Go to https://telecentro.com.ar/login and sign in with your username and password to access your account dashboard.

Find the 'Solicitud de baja' button

Scroll to the bottom of the page and click the 'Solicitud de baja' (Cancellation Request) button or link. Per ENACOM regulations, this button must be visible on the page.

Enter your customer details

A virtual chat assistant opens. Enter your DNI (national ID number) and número de cliente (customer number, found on your invoice) when prompted.

Select service(s) to cancel

Choose which service(s) you want to cancel: internet, cable TV, phone, or the full bundle. Individual components can be removed without cancelling everything.

Decline retention offers

The system will present tiered discount offers — first a partial monthly discount for 6 months, then a larger discount if you decline. Click 'No, quiero continuar con la baja' (No, I want to proceed with cancellation) to decline each offer.

Provide cancellation reason

Select or enter a reason for cancellation. Any reason is accepted — Argentine law does not require you to justify cancellation ('sin invocación de causa alguna').

Save your cancellation reference number

The system generates a número de solicitud de baja (cancellation request number). Write it down and save the email confirmation — this is your legal proof if Telecentro continues to charge you after cancellation.

Schedule equipment return

Proactively call 6380-9500 or message via WhatsApp (+54 9 11 6380-9500) to schedule a home pickup ('retiro a domicilio') for the modem/router and decoder. Keep the serial number receipt you receive. Unreturned equipment may result in charges of up to USD 200.

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