Do I keep access after cancelling?

Yes. Cancellation takes effect the day after the last day of your current Subscription Period, so you retain full access until the end of the billing cycle you already paid for.

No. Mezmo's Terms of Service state all payments are non-cancellable and non-refundable. No credits or pro-rata refunds are given for unused portions of a billing period.

Will my log data be deleted automatically?

Not automatically. You must submit a written data deletion request to privacy@mezmo.com or via https://mezmo.privacy.saymine.io/Mezmo. Mezmo will delete your Customer Data within 30 days of receiving the request.

Is there a free plan I can switch to instead?

Yes. Mezmo offers a free 'Community' plan limited to 1 user with no log data retention. You can downgrade to this as an alternative to fully cancelling your account.

How do I cancel if I signed up through Heroku?

If LogDNA was provisioned as a Heroku add-on, remove it via the Heroku Dashboard (your app → Add-ons → LogDNA → remove) or run: heroku addons:destroy logdna

How do I cancel if I'm on AWS Marketplace or IBM Cloud?

Cancellation must be handled through the respective marketplace dashboard. Contact Mezmo support at support@mezmo.com for guidance specific to your provisioning platform.

Cómo cancelar LogDNA (Mezmo) (2026)

Los planes de LogDNA (Mezmo) empiezan desde 0,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 5 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 US$/mes

(≈ 0,00 €)

Medio

Tiempo estimado:5 minutos

Método Cancelar:Website

Log in to Mezmo

Go to https://app.mezmo.com and sign in with your credentials. (Legacy LogDNA users: app.logdna.com redirects here automatically.)

Open Settings

Click the gear icon or your account menu in the dashboard to open Settings.

Navigate to Billing

Inside Settings, select the 'Billing' page to view your current subscription plan and payment details.

Change or Cancel Plan

On the Billing page, find the option to change or cancel your plan. You can either downgrade to the free 'Community' plan or select a full cancellation option.

Confirm Cancellation

Confirm your cancellation. Per Mezmo's Terms of Service, the cancellation takes effect at the end of the current Subscription Period — you retain access through the end of the billing cycle.

Contact Support if Needed

If no cancel/downgrade button is visible in the Billing UI, contact support directly: log in and click 'Contact Support' in-app, or email support@mezmo.com and request cancellation.

Request Data Deletion (Optional)

After cancellation, if you want your log data removed, email privacy@mezmo.com or submit a Data Subject Request at https://mezmo.privacy.saymine.io/Mezmo. Mezmo deletes Customer Data within 30 days of a written request.

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