Will I still have access to my data after cancelling?

Yes — your account remains active until the end of the current subscription period. After that, the account goes dormant but data is not immediately deleted. You should export any data you need before the expiry date.

Can I get a refund after cancelling?

Lumar's Terms of Use state that refunds may be issued at their discretion but there is no guaranteed refund policy. Annual contracts are generally non-refundable for unused months.

Is my data automatically deleted when I cancel?

No. Your account enters a dormant state after expiry and data is retained. To have your data permanently deleted, you must submit a separate explicit deletion request to support@lumar.io.

Can I reactivate my account after cancelling?

Yes — because the account goes dormant rather than being deleted, you can reactivate it later by contacting the Lumar sales or support team.

What is the notice period to avoid auto-renewal?

Lumar does not publicly disclose the required notice period. Annual contracts auto-renew, and at least one customer report describes being locked in for an extra year after missing the cancellation window. Contact your account manager well before your renewal date to avoid this.

Can I cancel mid-contract?

Lumar plans are typically annual contracts. Mid-contract cancellation may not be permitted or may not result in a refund for the remaining term. Review your contract terms or contact support@lumar.io to clarify your specific situation.

Cómo cancelar Deepcrawl (Lumar) (2026)

Los planes de Deepcrawl (Lumar) empiezan desde 300,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 408,00 CAD/mes

DuroAhorras 4896,00 CAD al año al cancelar

Tiempo estimado:10 minutos

Método Cancelar:Email

Log in to your Lumar account

Go to app.lumar.io and sign in with your credentials.

Check Account Settings for self-service option

Click your profile or account icon in the top-right corner and navigate to Account Settings or Billing. Some plan types may show a cancellation option here — look for a 'Cancel Subscription' or 'Manage Subscription' link.

Export your data

Before cancelling, export any crawl data, reports, or project settings you want to keep. Use the export functions within each project. Data remains accessible until your account expires, but export it early to be safe.

Contact support to cancel

If no self-service cancel button is available (common for enterprise/annual plans), email support@lumar.io or contact your dedicated account manager directly. State clearly that you wish to cancel your subscription and request a written confirmation of the cancellation date.

Confirm cancellation and end date

Ask the support team to confirm the exact date your subscription will end and that auto-renewal has been disabled. Get this in writing (email) to protect against auto-renewal clauses in annual contracts.

Request data deletion if needed

After cancellation, your account enters a dormant state — data is NOT automatically deleted. If you want your data permanently removed, submit a separate explicit deletion request to support@lumar.io.

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