Can I get a refund after canceling?

No. Document360's Terms of Service state that all payments are non-refundable and non-cancellable. Even if you cancel mid-way through an annual billing period, you will not receive a prorated refund for unused months.

Will I still have access to my knowledge base after I cancel?

Access continues until the end of your current paid billing period. After that, your account will be suspended. If payment is not received, Document360 may delete your account and all associated data after approximately 45 days.

How do I export my data before canceling?

There is no automatic export triggered by cancellation. You must explicitly request a data export from the support agent during the cancellation process. Do this before confirming the cancellation, as at least one user reported their data was deleted without an export option being offered.

Can I pause my subscription instead of canceling?

Yes — Document360 offers a subscription pause option as an alternative to full cancellation. Ask your support agent about pausing if you only need a temporary break.

Can I reactivate my account after canceling?

Reactivation may be possible if done before your account data is deleted, but you would need to start a new paid subscription. Contact support@document360.com to inquire about reactivating a canceled account.

Is there a free plan I can downgrade to instead of canceling?

Document360 does not offer a permanent free plan for production use. However, they do offer a free trial and may offer a downgrade to a lower paid tier. Ask your support agent about available downgrade options during the cancellation conversation.

Cómo cancelar Document360 (2026)

Los planes de Document360 empiezan desde 149,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 202,64 CAD/mes

DuroAhorras 2431,68 CAD al año al cancelar

Tiempo estimado:15 minutos

Método Cancelar:Chat

Log in to your Document360 account

Go to https://app.document360.com and sign in with your credentials to access your account.

Gather your account details

Note your account email, project name, and current subscription plan — you will need these when contacting support to verify your identity and process the cancellation.

Contact Document360 support

Reach out via live chat at https://document360.com/support/ or send an email to support@document360.com. State clearly that you want to cancel your subscription. Live chat is faster and available 24×5 on weekdays.

Respond to cancellation reason questions

A support agent will ask why you are canceling. This is a retention step — provide your reason. They may offer alternatives such as a plan downgrade, pause, or discount to retain you.

Complete any required verification meeting

Document360 support may request a Zoom video call before processing your cancellation. Multiple users report this is required rather than optional. Schedule and complete the call if requested.

Request data export before cancellation

Before confirming cancellation, explicitly ask the support agent to export your documentation data. Users have reported accounts being deleted without an export option after cancellation.

Confirm cancellation in writing

Ask the support agent to send a written confirmation email that your subscription has been cancelled and the effective cancellation date. Keep this for your records.

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