Can I still use Premium Extra benefits after I cancel?

Yes. For monthly subscriptions, you retain all Premium Extra benefits until the end of your current billing period. For annual subscriptions, benefits are accessible until the end of the month in which you cancelled.

Can I get a refund after cancelling?

For monthly subscriptions, no refund is issued — you simply keep access until the period ends. For annual subscriptions, a partial refund may be available under certain conditions; the refunded amount is typically credited to your HepsiPay account as Hepsipara (store credit). Contact Hepsiburada support at 0850 252 40 00 for specifics.

Can I cancel Hepsiburada Premium Extra through the mobile app?

No. Cancellation must be done through the desktop website at hepsiburada.com. The mobile app does not offer a cancellation option.

When can I cancel after subscribing?

You can cancel starting from the second day of your membership. Same-day cancellation immediately after sign-up is not available.

Can I reactivate my Premium Extra membership after cancelling?

Yes. You can resubscribe to Hepsiburada Premium or Premium Extra at any time by visiting hepsiburada.com/premium and selecting a new plan.

How do I contact Hepsiburada support if I have trouble cancelling?

Premium and Premium Extra members have access to a dedicated support line with no waiting: call 0850 252 40 00. You can also use the live chat or help center at hepsiburada.com/cozummerkezi.

Cómo cancelar Hepsiburada Premium Extra (2026)

Los planes de Hepsiburada Premium Extra empiezan desde 1,00 US$/mes. Sigue nuestra guía de 8 pasos para cancelar tu suscripción en unos 5 minutos — con consejos para evitar ofertas de retención.

Actualizado: mayo de 2026

desde 1,00 US$/mes

MedioAhorras 7,99 US$ al año al cancelar

Visitar el sitio web

Tiempo estimado:5 minutos

Método Cancelar:Website

Go to Hepsiburada website

Open a desktop browser and navigate to hepsiburada.com. Note: cancellation is NOT available through the Hepsiburada mobile app — you must use the web version on a computer.

Log in to your account

Click 'Giriş Yap' (Sign In) in the top right corner. Enter your email address or phone number, then your password, and click 'Giriş Yap'.

Open My Account menu

After logging in, hover over or click 'Hesabım' (My Account) in the top right corner of the page.

Navigate to Premium section

In the dropdown menu that appears, click on 'Premium'. This takes you to your Premium membership management page.

Click Manage Premium

On the Premium page, click 'Premium'u Yönet' (Manage Premium). Here you can see your current subscription period and the next renewal date.

Select Membership Cancellation

Scroll to the bottom of the page and click 'Üyelik İptali' (Membership Cancellation).

Dismiss retention offer and confirm

A confirmation screen appears. Click 'İptal işlemine devam et' (Continue with cancellation). If a retention offer appears, click 'Hayır, iptal işlemine devam et' (No, continue with cancellation) to proceed.

Complete cancellation

Click 'İptal işlemini tamamla' (Complete cancellation) to finalize. Note: Hepsiburada may attempt to call you from customer service as a final retention step. If you do not answer, the cancellation will still be processed automatically after a short period.

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