How do I find out what subscriptions are active on my Telkomsel number?

Dial *888# or *999# from your Telkomsel phone to receive an SMS listing all active packages. You can also open the MyTelkomsel app, tap the menu icon, then go to 'Paket dan Berlangganan' (Packages and Subscriptions) to see all active services.

Will I get a refund after cancelling a Telkomsel subscription?

No. Telkomsel does not issue refunds for cancelled subscriptions. Prepaid users have already paid for their current billing period, which continues until it expires. VAS services may stop at the next renewal cycle or immediately depending on the service.

Can I reactivate a cancelled Telkomsel package?

Yes. You can reactivate any data package or VAS service at any time by purchasing it again through the MyTelkomsel app, dialing the relevant USSD code (e.g., *363# for data packages), or via SMS to 3636.

Is there a cancellation fee for stopping a Telkomsel subscription?

No, there is no cancellation fee for any Telkomsel subscription. You simply stop the auto-renewal and service ends at the expiry of your current paid period.

My Telkomsel credit keeps disappearing — what should I do?

This is almost always caused by a VAS (Value Added Service) subscription auto-renewing. Dial *500# and select 'Cek langganan' to check all active paid VAS services, then cancel each one. You can also send SMS 'STOP' to 726 as a general stop command for paid services.

What if I can't cancel through the app — are there other options?

Yes. You can cancel via USSD by dialing *363# (data packages) or *500# (VAS services), by SMS (e.g., send 'FLASH OFF' to 3636 for Flash packages), through the Veronika chatbot at telkomsel.com, by calling customer service at 188, or by visiting a GraPARI store in person or online at graparionline.telkomsel.com.

Cómo cancelar Telkomsel (2026)

Los planes de Telkomsel empiezan desde 0,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 5 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Medio

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Tiempo estimado:5 minutos

Método Cancelar:App

Open MyTelkomsel App

Open the MyTelkomsel app on your phone and log in with your Telkomsel number. This is the primary method for cancelling data packages and VAS (Value Added Services) subscriptions.

Go to Packages & Subscriptions

Tap the three-line menu icon in the bottom right corner, then select 'Paket dan Berlangganan' (Packages and Subscriptions) from the menu.

View Active Subscriptions

Tap the 'Terjadwal' (Scheduled) tab to see all auto-renewing packages. Alternatively, from the home screen tap 'Detail Kuota' (Quota Details), then 'Lihat Semua' (View All) next to 'Paket Saya' (My Packages).

Select the Subscription to Cancel

Tap the specific package or VAS service you want to cancel. Each subscription must be cancelled individually — there is no 'cancel all' button.

Tap Stop Subscription

Tap 'Berhenti Berlangganan' (Stop Subscription) or 'Berhenti' (Stop) on the subscription detail screen.

Confirm Cancellation

Confirm the cancellation when prompted. You will receive an SMS confirmation that the subscription has been deactivated.

Check for Hidden VAS Subscriptions

If you suspect unknown VAS services draining your credit, dial *500# or *999# from your Telkomsel number. Navigate to 'Cek langganan' (Check subscriptions) to see all active paid services and stop them individually using *500*[service code]#.

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