Can I still use my remaining data after cancelling auto-renewal?

Yes. Cancelling auto-renewal does not immediately deactivate your current data bundle. You retain access to all purchased data until the bundle expires at its natural end date. Only the automatic renewal at the next billing cycle is stopped.

Will I get a refund if I cancel mid-cycle?

Airtel Nigeria does not offer prorated refunds for cancelled data bundles or VAS subscriptions. Cancellation prevents future charges but does not refund any portion of the current subscription period. For disputed deductions, contact customer care at 111 or visit an Airtel service centre.

How do I reactivate a cancelled subscription?

To reactivate a data bundle, dial *312# and select your preferred plan, or use the My Airtel app under 'Buy Data'. For VAS services, you can re-subscribe by sending the service activation code to 2442 or by dialling *121# and selecting 'Subscribe to Services'.

What if Airtel keeps charging me after I cancelled?

If you are still being charged after cancellation, first re-check active subscriptions by dialling *121# → My Subscriptions. If the issue persists, call Airtel customer care on 111 (free from Airtel line), or escalate to the Nigerian Communications Commission (NCC) consumer helpline at 622 (toll-free from any network).

Does cancelling a subscription delete my Airtel account or number?

No. Cancelling a data bundle or VAS subscription has no effect on your Airtel SIM account or phone number. Your number remains active as long as you maintain the minimum recharge activity required to keep a prepaid line alive (typically at least one recharge every 90 days).

How do I stop all third-party VAS subscriptions at once?

Send the SMS 'STOP' to 141 to attempt a broad opt-out. You can also dial *121# → Manage My Account → My Subscriptions to view and individually cancel each active VAS. For persistent unauthorized charges, request a 'Do Not Disturb' (DND) registration by sending 'DND' to 2442, which blocks all promotional and third-party subscription messages.

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Identify active subscriptions via USSD

Dial *121# on your Airtel Nigeria SIM. From the menu that appears, select the option labelled 'Manage My Account' or 'Stop Services' (option number may vary by menu version). This lists all active data bundles and value-added services (VAS) on your line.

Select 'My Subscriptions' or 'Opt-Out'

After selecting Manage My Account, choose 'My Subscriptions' or 'Opt-Out from Services' from the sub-menu. A list of your current active subscriptions will appear on screen.

Choose the subscription to cancel

Reply with the number corresponding to the subscription you want to deactivate (e.g. enter '1' for the first item). Confirm the cancellation when prompted by replying '1' for Yes or '2' for No.

Cancel auto-renewal via *312# (data bundles)

To specifically stop auto-renewal on a data bundle, dial *312# and follow the menu prompts. Alternatively, use the shortcut format *312*[amount]*1# (e.g. *312*1000*1# for a ₦1,000 plan) to cancel auto-renewal for that specific plan directly.

Cancel VAS subscriptions via SMS

For value-added services (news alerts, music, ringtones, etc.), open your Messages app and send STOP [SERVICE CODE] to 2442 — for example, send 'STOP NEWS' to 2442 to cancel a news subscription. To cancel all auto-renewals broadly, send 'STOP' to 141 or to 312.

Confirm cancellation

You will receive an SMS from Airtel Nigeria confirming that the selected service has been deactivated. If no confirmation arrives within a few minutes, repeat the USSD or SMS step or call customer care at 111 to verify.

Alternative: Cancel via My Airtel App

Download the 'My Airtel' app (Google Play Store or Apple App Store), log in with your Airtel number and enter the OTP sent to your line. Go to the 'Manage Services' or 'My Subscriptions' tab, locate the active subscription, and tap 'Deactivate' or 'Stop Auto Renewal'. You will receive a push notification confirming the cancellation.

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