Will I lose access to my data immediately after cancelling auto-renewal?

No. Cancelling auto-renewal only stops the plan from renewing automatically at the end of the current cycle. You retain full access to your existing data allowance until it expires or is exhausted.

Can I get a refund if my plan just auto-renewed?

9mobile generally does not offer refunds for data plans that have already been activated or renewed. Contact customer care on 300 immediately if an unwanted renewal occurs, as outcomes are handled case by case.

How do I reactivate auto-renewal if I change my mind?

Dial *229# and select a data plan to subscribe, or send the relevant subscription keyword to 229. Auto-renewal can be re-enabled at any time by subscribing to a new plan through the USSD menu or the My9mobile portal.

How do I cancel all Value Added Services (VAS) and third-party subscriptions?

Dial *299# to see a list of all active VAS subscriptions on your line. Select each service individually to deactivate it, or call 300 and ask customer care to cancel all VAS charges on your account.

What if deductions continue after I cancel?

If airtime deductions continue after cancellation, dial 300 to speak with a customer care agent and request an immediate halt and refund of any erroneous charges. You can also escalate to the Nigerian Communications Commission (NCC) on 622.

Can I cancel from abroad or without a 9mobile SIM inserted?

USSD and SMS methods require an active 9mobile SIM in your device. If you are abroad or without the SIM, use the My9mobile web portal at my.9mobile.com.ng to manage and cancel subscriptions online.

Cómo cancelar 9mobile (2026)

Los planes de 9mobile empiezan desde 0,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 3 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Fácil

Visitar el sitio web

Tiempo estimado:3 minutos

Método Cancelar:Phone

Choose your cancellation method

9mobile offers multiple ways to cancel data plan auto-renewal: USSD code (fastest), SMS, the My9mobile self-care portal, or by calling customer care on 300. The USSD and SMS methods work directly from your 9mobile SIM.

Dial 2290# (USSD method — recommended)

Open your phone dialer and dial *229*0# then press the call/send button. A USSD menu will appear on screen. Select the option to 'Stop Auto-Renewal' or 'Opt Out' from the menu options presented.

Confirm cancellation on the USSD menu

Read the menu options carefully and select the number corresponding to stopping auto-renewal. Press Send to confirm. You will receive a confirmation SMS from 9mobile stating that auto-renewal has been disabled.

Alternative — Send SMS 'STOP' to 229

If the USSD menu is unavailable, open your SMS app, type the word STOP (all caps) and send it to 229. You will receive a reply SMS confirming that auto-renewal has been turned off for your current data plan.

Alternative — Cancel via My9mobile self-care portal

Visit my.9mobile.com.ng and log in with your phone number and password. Navigate to 'My Services' or 'Data Plans', find your active plan, and select 'Cancel Auto-Renewal' or 'Deactivate'. Confirm when prompted.

Verify cancellation

After completing cancellation, you should receive a confirmation SMS from 9mobile. You can also dial *200# or call 300 to check your active subscriptions and confirm no auto-renewal services remain active.

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