Can I cancel AB Tasty mid-contract?

AB Tasty uses annual enterprise contracts that generally do not allow mid-term cancellation without penalty. Unless you negotiated a performance exit clause upfront in your MSA, you are typically locked in until the contract end date. Contact your account team to discuss your specific terms.

What happens to my A/B test data after cancellation?

At contract end, AB Tasty removes account access and pauses all campaigns. Visitor analytics data is automatically purged 25 months after collection. Customer account data is archived for up to 5 years for legal/accounting purposes. Export all reports before your contract ends.

Can I get a refund after canceling?

No public refund policy exists for AB Tasty. Enterprise annual contracts at this price tier are generally non-refundable. The contract you signed governs any refund terms — review your MSA or consult your legal team if you believe you have grounds for a refund.

Does AB Tasty auto-renew?

Yes. Annual contracts auto-renew unless you provide written non-renewal notice within the timeframe specified in your contract (typically 30–90 days before the renewal date). Missing this window may obligate you to another contract term.

How do I request deletion of my data after canceling?

For GDPR right-to-erasure requests or full data deletion, contact AB Tasty's Data Protection Officer at dpo@abtasty.com. Visitor IP data is deleted immediately; analytics data is purged after 25 months automatically.

Can I reactivate my AB Tasty account after canceling?

Yes, you can sign a new contract with AB Tasty. If you only deactivated the script (via 'Clear script' in the Framework page) without formally canceling, you can re-enable it at any time by clicking 'Rebuild script' in the same Framework page — all campaigns and data remain intact.

Cómo cancelar AB Tasty (2026)

Los planes de AB Tasty empiezan desde 0,00 US$/mes. Sigue nuestra guía de 5 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Duro

Tiempo estimado:15 minutos

Método Cancelar:Email

Review your contract terms

Locate your signed Master Service Agreement (MSA) or Order Form and identify your contract end date and the required notice period for non-renewal (typically 30–90 days before the renewal date, depending on what was negotiated).

Contact your Customer Success Manager

Reach out directly to your assigned Customer Success Manager (CSM) or Key Account Manager — the named contacts from your account onboarding. There is no self-service cancellation button; all contract terminations go through these relationship managers. If you don't have their contact info, email contact@abtasty.com requesting to speak with your account team about non-renewal.

Submit written non-renewal notice

Send a formal written notice via email to your CSM and Key Account Manager stating your intent not to renew at the end of the current contract term. Reference your contract end date and the non-renewal clause. Keep a copy with timestamps as proof of notice.

Export your data

Before your contract ends, export all A/B test results, campaign reports, and analytics data you want to retain. Go to your dashboard and download reports for each campaign. Account access is removed when the contract terminates and data is deleted thereafter.

Deactivate the AB Tasty tag on your site

In the AB Tasty dashboard, navigate to the 'Framework' page, find the 'Clear script' section, click the 'Clear script' button, and confirm in the popup dialog. This empties the tag on your website immediately. Alternatively, fully remove the AB Tasty JavaScript snippet from your site's <head> after contract end.

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Preguntas frecuentes

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