How much notice do I need to give before canceling?

Abissnet contracts typically require 30 days written or verbal notice before service termination. Check your specific contract for the exact notice period that applies to your plan.

Will I still have internet access during the notice period?

Yes, service continues through the end of your notice or billing period. You are responsible for any charges incurred during that time.

Are there early termination fees?

If you are within a minimum contract term (commonly 12 or 24 months), Abissnet may charge an early termination fee. The exact amount is specified in your service agreement. After the minimum term, there is typically no penalty.

Can I get a refund for unused days in a prepaid period?

Abissnet generally does not issue pro-rata refunds for unused days in a prepaid billing period. Cancellation typically takes effect at the end of the current billing cycle.

How do I reactivate service if I change my mind?

Contact Abissnet Sales at (04) 4300 000 or visit an office. You would need to sign a new service contract and may require a new installation if equipment was returned.

What happens to my personal data after cancellation?

Abissnet is subject to Albanian data protection law (Law No. 9887/2008 as amended). You can request deletion of your personal data by contacting info@abissnet.al after your contract ends.

Cómo cancelar ABCom/Abissnet (2026)

Los planes de ABCom/Abissnet empiezan desde 0,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 30 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Duro

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Tiempo estimado:30 minutos

Método Cancelar:Phone

Review your contract terms

Before canceling, locate your original Abissnet service agreement to check the notice period (typically 30 days), any early termination fees if you are within a minimum contract period, and equipment return requirements.

Log in to the customer portal

Visit portal.abissnet.al and log in with your credentials. Check under 'Menaxhoni ose ndryshoni Paketen tuaj' (Manage or change your Package) to see if a self-service cancellation or downgrade option is available for your account type.

Contact Customer Care by phone

Call the Customer Care Department at (04) 4300 001 (or +355 44300 001 from outside Albania). State that you want to terminate your contract ('Dua të zgjidhim kontratën'). Have your account number, national ID, and service address ready for identity verification.

Request written confirmation of cancellation

Ask the agent to send a cancellation confirmation by email to your registered address. Note the name of the representative, the date, and the reference/ticket number they provide. If they cannot confirm by email, ask which Abissnet office you must visit in person to sign a termination form.

Visit an Abissnet office if required

If phone cancellation is not accepted for your contract type, visit the Abissnet head office at Rruga Ismail Qemali, Pallati 18, Kati II, Tiranë 1000 with a valid photo ID and a copy of your contract. Request and sign the contract termination ('zgjidhje kontrate') form.

Return any rented equipment

Return any Abissnet-provided equipment (router, ONT, set-top box) at the office or arrange a technician collection. Get a written receipt to avoid future equipment charges.

Confirm final billing and service end date

Call the Billing Department at (04) 4300 010 after submitting your cancellation to confirm your last invoice amount, the exact service end date, and that no further charges will apply after that date.

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