Can I cancel Alarm.com directly without going through my dealer?

No. Alarm.com is a B2B platform and does not have a direct consumer relationship. You must cancel with the authorized dealer or monitoring company that originally set up your account. Alarm.com cannot process cancellations on behalf of dealers.

Will I still have access to my devices and app after canceling?

No. Once your monitoring subscription is canceled and your account is deactivated, access to the Alarm.com app, remote arm/disarm, smart home automations, and all connected device controls will stop working. Local arm/disarm via keypad may still function depending on your panel hardware.

Can I get a refund if I cancel mid-billing cycle?

Most dealers do not issue prorated refunds for unused days in a billing period. Month-to-month plans typically run through the end of the paid period. If you prepaid annually, some dealers may issue a partial refund for remaining months, but this varies — check your specific contract terms.

Can I reactivate my Alarm.com service after canceling?

Yes, you can reactivate service through your original dealer or sign up with a new authorized Alarm.com dealer. However, if your communicator was not properly released from the previous dealer's account, a new dealer cannot activate service until the release is completed. Contact Alarm.com support at alarm.com/help if a release is needed.

What happens to my data when I cancel?

Alarm.com retains account data per its privacy policy and applicable law. Video footage stored in the cloud (Alarm.com Video Analytics) is typically deleted after 30 days post-cancellation. You should download any recordings you wish to keep before canceling. Submit a data deletion request via alarm.com/privacy if needed.

Are there cancellation fees?

It depends on your dealer and contract type. Self-service no-contract dealers (Surety Home, Safe Home Central) have no cancellation fees. Traditional dealers with 2–3 year contracts charge early termination fees — typically a percentage of remaining monthly payments or a flat fee ($75–$300+). Review your original monitoring agreement for exact terms.

Cómo cancelar Alarm.com (2026)

Los planes de Alarm.com empiezan desde 9,99 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 9,99 US$/mes

(≈ 173,74 MXN)

DuroAhorras 119,88 US$ al año al cancelar

Visitar el sitio web

Tiempo estimado:15 minutos

Método Cancelar:Phone

Identify your actual service provider

Alarm.com does not sell directly to consumers — your subscription is managed by an authorized dealer (e.g., ADT, Brinks, Surety Home, Safe Home Central, or a local security company). Log in to the Alarm.com app or web portal at alarm.com, go to 'Settings' → 'Contact Support' to find your service provider's name and contact information.

Review your monitoring contract

Before canceling, check your contract for early termination fees and notice requirements. Many traditional dealers require 30-day written notice and charge a cancellation fee (typically $75–$300 depending on remaining contract months). Self-service dealers like Surety Home are month-to-month with no fees.

Contact your dealer to request cancellation

Call or email your service provider directly — there is no way to cancel through the Alarm.com platform itself. For traditional dealers (ADT, Brinks, etc.), call their customer retention line. For self-service dealers like Surety Home, log in to your account dashboard, select 'Alarm Subscriptions', find your active subscription, and click the 'Cancel Service' button.

Submit written cancellation notice if required

Many dealers require a written cancellation request via email or certified mail. Ask for confirmation of receipt and note the effective cancellation date. Keep a record of all communication including date, representative name, and confirmation number.

Request release of your communicator (if switching providers)

If you plan to use your existing hardware with a new monitoring provider, explicitly request that your dealer release your communicator's IMEI/ESN from the Alarm.com platform. Only one dealer can have your communicator registered at a time. Get written confirmation that the release has been completed.

Confirm service termination and billing stop

After cancellation is processed, verify in writing that monitoring has been deactivated and no further charges will be made. Check your bank/card statement the following billing cycle to confirm charges have stopped. The Alarm.com app and connected devices will stop functioning once the account is deactivated.

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