Can I remove my company listing from Capterra entirely?

No. Per Capterra's General Vendor Terms, vendor accounts and profile listings posted on Capterra sites are explicitly 'non-cancellable.' Your basic listing will remain on the platform permanently. You can only terminate paid advertising services.

Will I get a refund after canceling my paid listing?

No. Capterra's terms contain no refund provision. All fees accrued through the termination date are your responsibility and any outstanding balance is due immediately upon termination.

How long does cancellation take to go into effect?

Capterra must confirm termination by email within two business days of receiving your cancellation email. The termination becomes effective once you receive that confirmation — not when you send the email.

What email address do I use to cancel Capterra paid services?

Send your cancellation request to gdmhelp@gartner.com. Include your company name, product listing name, and a reason for termination as required by their vendor terms.

What happens to my reviews and ratings after I cancel?

Your basic profile listing, including all user reviews and ratings, remains on Capterra after cancellation of paid services since the listing itself is non-cancellable. The reviews are tied to the permanent profile, not the paid subscription.

Can I reactivate paid advertising after canceling?

Yes. Since your vendor account and listing remain active, you can contact Capterra or your account manager at gdmhelp@gartner.com at any time to re-enroll in paid advertising or sponsored listing programs.

Cómo cancelar Capterra (2026)

Los planes de Capterra empiezan desde 0,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Duro

Tiempo estimado:10 minutos

Método Cancelar:Email

Log in to the Vendor Portal

Go to digitalmarkets.gartner.com/login and sign in with your Capterra vendor credentials. This is the central hub for managing your paid Capterra listing and advertising account.

Review your current billing and contract

Navigate to your account settings or billing section to confirm your subscription type, any outstanding balance, and whether you are within a contract period. Note that basic profile listings are permanent and cannot be removed — only paid advertising services can be terminated.

Compose a termination email

Draft an email to gdmhelp@gartner.com (for paid/upgraded vendor services). The email must include: your company name, your Capterra product listing name, and a stated reason for termination. Per Capterra's General Vendor Terms, the reason is required for the cancellation to be processed.

Send the cancellation email

Send the email to gdmhelp@gartner.com with subject line such as 'Termination of Paid Capterra Advertising Services — [Your Company Name]'. Keep a copy for your records.

Await confirmation from Capterra

Capterra is required to confirm termination by email within two business days of receiving your notice. If you do not receive confirmation within 2 business days, follow up directly. Termination is not effective until you receive the confirmation email.

Settle any outstanding fees

All charges accrued up to and including the termination date remain your responsibility. Any outstanding balance is due immediately upon termination. Review the final invoice sent by Capterra and ensure payment is made to avoid collections.