Can I cancel immediately and get a refund?

No. Coralogix's fees are non-cancellable and non-refundable under their standard terms. You can only terminate at the end of your current term (monthly or annual) with 30 days' written notice. The only exception is if Coralogix is in material breach of the agreement.

How much notice do I need to give to cancel?

You must provide written notice at least 30 days before the end of your current subscription term (Initial Term or any Renewal Term). If you miss this window, your subscription will auto-renew for another full term.

Can I access my data after cancellation?

After termination, your access to the Coralogix platform ends immediately. Coralogix deletes all customer data stored in their infrastructure. If you configured your own S3 bucket (Coralogix's 'bring your own storage' model), your data remains in your bucket and is unaffected.

What happens if I'm on the AWS Marketplace?

AWS Marketplace subscribers should cancel through the AWS Marketplace console using the standard SaaS unsubscribe flow. Coralogix's refund policy still applies — check coralogix.com/terms-conditions for details.

Is there a free trial I need to formally cancel?

Coralogix offers a 14-day free trial with no credit card required. Free trials simply expire automatically — no formal cancellation action is needed.

Who should I contact to cancel?

For informal requests, use the in-app support chat or email support@coralogix.com. For formal written notice as required by contract, email legal@coralogix.com. If you have a dedicated Technical Account Manager, contact them directly as well.

Cómo cancelar Coralogix (2026)

Los planes de Coralogix empiezan desde 0,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Duro

Visitar el sitio web

Tiempo estimado:10 minutos

Método Cancelar:Email

Export your data

Before cancelling, export any data you need. Go to your Coralogix dashboard and export logs, metrics, or archives. Note: Coralogix deletes all customer data after termination. If you configured your own S3 bucket, data remains there automatically.

Review your contract terms

Check your subscription type (monthly or annual) and when your current term ends. Annual plans are billed in advance and fees are non-refundable. You must give at least 30 days' written notice before the end of your current term to avoid auto-renewal.

Contact support via in-app chat or email

Open the Coralogix dashboard and use the in-app support chat (available 24/7 with ~5 minute response time), or email support@coralogix.com. State your intention to cancel and request termination at the end of your current term.

Send formal written notice

For the cancellation to be legally binding per Coralogix's Terms & Conditions (§16.2), send a written termination notice to legal@coralogix.com at least 30 days before your current term expires. Include your account name, organization ID, and the intended termination date.

Confirm with your Account Manager

If you have a dedicated Technical Account Manager (provided with paid plans), contact them directly to confirm cancellation and clarify the exact end date, any outstanding invoices, and data deletion timeline.

Receive cancellation confirmation

Coralogix support will confirm the cancellation in writing. Your access continues until the end of the current paid term. After termination, all rights to use the service expire and Coralogix deletes your data.

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